Alison Owens
Luton,Herefordshire
Summary
Business Support Officer with extensive experience in administration and communication. Proven organisational skills with a track record of managing multiple priorities effectively. Committed to fostering team success through timely communication and a supportive approach. Focused on leveraging expertise for advancement in administrative and financial roles.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
Work history
Business Support Officer
YouTurn Futures
Bedford, Bedfordshire
02.2016 - Current
- Provide essential Business Support to the Youth Partnership Service (Luton) for the Multi-Agency Gang Panel (MAGPan), Bedfordshire Youth Justice Service for the Serious Youth Violence Panel (SYVP) and the pan Bedfordshire multi-agency Child Exploitation and Missing meeting (CEM).
- Coordinate monthly and ad-hoc meetings for MAGPan, SYVP, and CEM through MS Teams, including preparation of agendas.
- Attend the meetings to take detailed minutes and ensure all action points are accurately captured and communicated.
- Contact partner agencies for updates on action points and referrals for MAGPan and SYVP, facilitating meeting invitations and time slot allocations.
- Maintain current case list spreadsheets for MAGPan and SYVP, ensuring accuracy and timeliness in data entry and updates.
- Distribute information on training, campaigns, and operational updates for the CEM meeting.
- ·Ensure appropriate information and communications are received and distributed for MAGPan, SYVP and CEM meetings to maintain operational efficiency.
- Oversee YouTurn Futures internal finance administration processes to ensure compliance and efficiency which includes the issue of invoices for partner contributions and various services, managing purchase order requests and maintaining comprehensive financial records.
- Facilitate the reconciliation of monthly bank transactions for YouTurn Futures and ensure accurate entry and uploading of transactions within QuickBooks.
- Assist the YouTurn team with Business Support tasks as needed including team meeting arrangements and community event participation.
Probation Case Administrator
Probation Service
Luton , Bedfordshire
05.2011 - 02.2016
- Provided effective case administration support to the Integrated Offender Management Team (IOM).
- Maintained and interrogated case information and documentation within Probation N-Delius and E-Oasys systems.
- Produced case documents as required to service standard within the timeframe required using appropriate office application software.
- Dealt appropriately with correspondence, email and telephone requests and enquires from internal and external agencies including Police, Court staff and Prison Service and IOM service users.
- Initiated and administered enforcement proceedings following enforcement decision by the Probation Officer/Probation Service Officer and prepare breach Court files.
- Prepared and processed requests to recall to Prison within a 24 hour deadline.
- Collated and prepared weekly time sheets for all IOM service users sending these via post or text.
- Management of IOM Crisis Fund.
- Reception cover which included welcoming IOM service users and visitors, signing them in and out and issuing visitor passes where necessary, managing incoming and outgoing mail, distributing travel warrants or bus fares to IOM service users. Ensuring Reception area was well maintained and contribute to management of health and safety in the area.
Customer Service Representative
Chubb Fire and Security
Luton , Bedfordshire
11.2010 - 05.2011
- ·Responded to incoming customer calls to schedule engineer visits and prioritising call outs where necessary.
- Assisted in job creation and allocation on system and collaborated with engineers to ensure job requirements were met.
- Assisted customers with general account inquiries and resolved issues efficiently to ensure customer satisfaction through effective communication.
- Facilitated job closures on system upon completion to maintain workflow efficiency and accountability.
Customer Service Officer
Department For Work & Pensions
Luton , Bedfordshire
06.2009 - 11.2010
- Facilitated customer referrals for Employment and Support allowance medical assessments.
- Contacted customers directly to inform them about medical assessments through verbal and written communication.
- Coordinated with medical services to address referral cases and resolve queries effectively.
Temporary Administration Officer
Central Bedfordshire Council
Dunstable, Bedfordshire
04.2009 - 05.2009
- Assisted council tenants with queries and complaints regarding repairs and maintenance of properties.
- Raised emergency repair call-out requests within the system.
- Coordinated inspection appointments for housing surveyors and managed diaries.
Sales Administrator
Halfen Limited
Dunstable, Bedfordshire
07.2008 - 03.2009
- Assisted customers with inquiries via telephone and fax regarding product information and pricing advice.
- Calculated and provided official written quotations for products.
- Processed sales orders within specified deadlines.
- Coordinated with internal logistics and external transport companies to facilitate product delivery.
- Generated and dispatched weekly invoices.
- Maintained communication between sales and other departments.
Temporary Administrative Assistant
Aldwyck Housing Association
Houghton Regis , Bedfordshire
06.2008 - 07.2008
- Provided administrative support to Lea Valley Homes team.
- Facilitated mail shots to prospective buyers.
- Managed telephone enquiries from prospective buyers.
- Updated and maintained buyers records.
Administrator
Civil Aviation Authority
Luton , Bedfordshire
11.2007 - 05.2008
- Provided administrative assistance to airworthiness surveyors.
- Created and distributed inspection surveillance reports and correspondence for airworthiness surveyors.
- Issued flight permits and certificates of airworthiness for small aircraft.
- Managed maintenance programmes and schedules for small and large airlines.
- Coordinated diary management for airworthiness surveyors.
Administrative Officer
Registration Transfers
Dunstable, Bedfordshire
01.1998 - 11.2007
- Assisted sales team with administrative tasks related to purchase and transfer of personalised registration numbers.
- Supported payment collection from purchasers and received necessary vehicle documents from vendors and purchasers.
- Prepared paperwork for transfer of personalised registration numbers and submitted to DVLA with correct fees for legal completion.
- Managed incoming calls to handle enquiries and complaints effectively.
Administration Officer
HM Customs & Excise
Luton , Bedfordshire
08.1997 - 01.1998
- Maintained central budgetary records.
- Assisted in accounting for invoices and processing payments.
- Organised VAT visits to outside businesses on behalf of VAT inspector.
- Arranged VAT seminars for outside companies.
- Ordered stationery and managed stock control.
Staff Training and HR Officer
The Employment Service (now DWP)
Luton, Bedfordshire
02.1994 - 08.1997
- Assisted with HR matters for new starters within Employment Department.
- Responded to telephone queries from staff and management.
- Issued employment contracts for staff members.
- Maintained HR files for each employee.
- Coordinated staff training courses and inputted course nominations into database.
- Distributed training course information packs to attending delegates.
- Handled telephone enquiries regarding course suitability and content.
Education
A-Levels - Law and English
Cardinal Newman High School
Luton 09.1990 - 06.1992
GCSEs - English and Mathematics and other subjects
Cardinal Newman High Schools
Luton 09.1985 - 06.1990
Skills
- Microsoft Office
- Meeting coordination
- Finance processing
- Invoicing and expense tracking
- Safeguarding
- Record keeping accuracy
- Resilience under pressure
- Interpersonal communication
Affiliations
- Avid walker and reader who enjoys quizzes and live music.
Accomplishments
Certificate of appreciation and long service award from YouTurn Futures in February 2026 in recognition of ten years, dedicated service which highlighted professionalism and commitment in working supporting Local Authorities and statutory partner agencies, playing a vital role in protecting and supporting young people affected by violence and exploitation.
References
References available upon request.
Timeline
Business Support Officer
YouTurn Futures
02.2016 - Current
Probation Case Administrator
Probation Service
05.2011 - 02.2016
Customer Service Representative
Chubb Fire and Security
11.2010 - 05.2011
Customer Service Officer
Department For Work & Pensions
06.2009 - 11.2010
Temporary Administration Officer
Central Bedfordshire Council
04.2009 - 05.2009
Sales Administrator
Halfen Limited
07.2008 - 03.2009
Temporary Administrative Assistant
Aldwyck Housing Association
06.2008 - 07.2008
Administrator
Civil Aviation Authority
11.2007 - 05.2008
Administrative Officer
Registration Transfers
01.1998 - 11.2007
Administration Officer
HM Customs & Excise
08.1997 - 01.1998
Staff Training and HR Officer
The Employment Service (now DWP)
02.1994 - 08.1997
A-Levels - Law and English
Cardinal Newman High School
09.1990 - 06.1992
GCSEs - English and Mathematics and other subjects
Cardinal Newman High Schools
09.1985 - 06.1990