RIM ZIANE
King's Lynn,Norfolk
Summary
A Hardworking and enthusiastic individual dedicated to providing quality care for ultimate customer satisfaction. Experienced in demonstrating that I am dependable and adaptable. Proven ability to complete the job to the highest standard while always maintaining a professional attitude, though I still like to think of myself having a good sense of humour. Collaborative and committed to becoming a valuable team member.
Overview
3
3
years of professional experience
Work history
Customer Retail Assistant
Marks & Spencer
Kings Lynn, Norfolk
10.2025 - 01.2026
- Delivered high-quality customer service in a fast-paced retail environment, upholding Marks & Spencer’s brand standards.
- Assisted customers with enquiries, purchases, and product selection using strong product knowledge.
- Operated tills accurately and efficiently in line with company procedures.
- Maintained stock levels, visual standards, and a clean, safe shop floor.
- Worked collaboratively to meet sales targets and support store operations.
Barista
Pavillion Coffee House
Kings Lynn, Norfolk
02.2023 - 08.2025
- Prepared and served high-quality coffee, beverages, and freshly made food to a professional standard.
- Provided excellent customer service, including taking orders, processing payments, and handling enquiries efficiently.
- Maintained high standards of cleanliness, hygiene, and food safety across all areas.
- Operated coffee equipment and tills accurately to support smooth daily operations.
- Assisted with stock control and worked collaboratively to deliver efficient service in a fast-paced café environment.
Care Home Assistant Work Experience
Briar House Care Home
Kings Lynn, Norfolk
09.2024 - Current
- Delivered personal care and daily living support, including assistance with meals, mobility, and personal hygiene.
- Monitored residents’ health and wellbeing, following care plans and reporting changes promptly.
- Supported residents’ emotional and social needs through activities, engagement, and companionship.
- Maintained accurate, confidential care records in line with safeguarding requirements.
- Worked collaboratively with colleagues, healthcare professionals, and families to ensure a safe, supportive environment.
- Consistently adhered to health, safety, and infection control procedures.
Hospital Work Experience
Queen Elizabeth Hospital
Kings Lynn, Norfolk
12.2025 - 01.2026
- Gained hands-on exposure to clinical environments across surgical, orthopaedic, and cardio-respiratory departments.
- Supported staff with non-clinical duties, contributing to efficient ward and clinic operations while maintaining patient confidentiality and dignity.
- Observed patient assessments, treatment pathways, and multidisciplinary team working.
- Communicated professionally with patients, providing reassurance and compassionate support.
- Adhered strictly to health, safety, and infection control procedures, demonstrating reliability and professionalism.
Education
NVQ Level 3 - Health and Social Care
College of West Anglia
Kings Lynn, Norfolk 09/2025 -
GCSEs - English Language
St Clement's High School
Terrington St ClementGCSEs - Mathematics
St Clement's High School
Terrington St ClementGCSEs - Science
St Clement's High School
Terrington St ClementGCSEs - Business
St Clement's High School
Terrington St ClementGCSEs - English Literature
St Clement's High School
Terrington St ClementGCSEs - Citizenship Studies
St Clement's High School
Terrington St ClementGCSEs - Religious Studies
St Clement's High School
Terrington St ClementGCSEs - History
St Clement's High School
Terrington St ClementSkills
- Problem-solving
- Communication skills
- Teamwork skills
- Time management
- Adaptability
- Attention to detail
- Work ethic
- Great customer service
- Professional manner
- Organization
- Critical thinking
- Responsibility
- Hard-working
Timeline
Hospital Work Experience
Queen Elizabeth Hospital
12.2025 - 01.2026
Customer Retail Assistant
Marks & Spencer
10.2025 - 01.2026
Care Home Assistant Work Experience
Briar House Care Home
09.2024 - Current
Barista
Pavillion Coffee House
02.2023 - 08.2025
GCSEs - Mathematics
St Clement's High School
GCSEs - Citizenship Studies
St Clement's High School
NVQ Level 3 - Health and Social Care
College of West Anglia
09/2025 -
GCSEs - English Language
St Clement's High School
GCSEs - Science
St Clement's High School
GCSEs - Business
St Clement's High School
GCSEs - English Literature
St Clement's High School
GCSEs - Religious Studies
St Clement's High School
GCSEs - History
St Clement's High School