Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Riley Damms

Kidderminster

Summary

A highly skilled professional with expertise in delivering customer service via digital technology systems, recognised for speed and accuracy under pressure. Proficient in using hand and power tools, with extensive experience in money management and till operations. Demonstrates strong capabilities in music technology development, computer troubleshooting, communication, graphic design fundamentals, and picking and packing.


Experienced in online customer support with focus on enhancing user experience. Capable of resolving queries swiftly through strong communication skills and in-depth understanding of e-commerce platforms. Committed to maintaining high satisfaction rates by providing accurate information and personalised assistance.

Overview

12
12
years of professional experience

Work history

Online assistant

Sainsburys
02.2024 - 09.2025
  • Customer experience
  • Fast Paced Changes
  • Online & Manual Labour
  • Use of Technology
  • Managed customer feedback effectively, leading to an increase in customer retention rate.
  • Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
  • Helped team of Online Drivers to efficiently load vans ahead of delivery.
  • Worked accurately and efficiently to fulfil customer orders

Conveyor Units
07.2022 - 07.2023
  • Production duties
  • Despatch
  • Overhead crane use
  • Packing items/ boxing / labelling

IGS/ Lens Online
11.2021 - 02.2022
  • Production duties
  • Despatch duties
  • Packing items / boxing / labelling
  • Machine operating
  • Computer use

Production Operative

Forrest Gardens
09.2021 - 11.2021
  • Use of tools & heavy machinery
  • Manufacturing garden decorations
  • Assembly of garden furniture
  • General factory/warehouse duties

McDonald's Stratford upon Avon
Stratford upon Avon
09.2017 - 05.2018
  • Complete experience within a McDonalds Restaurant to include: Front of house, Kitchen and food prep, customer service and till operation, Drive through and housekeeping. This was a 24/7 operation and being multi trained was a minimum requirement. Continued to provide overtime support when requested for the overall successful running of the franchise. Employment ended due to location move.

The Old Tramway Inn
Stratford upon Avon
04.2017 - 09.2017
  • This position was based on the role of a kitchen porter and table server. The main duties in this role were to ensure customers’ orders were correct and served to their table within the designated time frames set by management. In addition to customer table service was to ensure hygiene and health & safety were at the forefront of customer expectations at all times. Employment ended due to full time hours at McDonalds.

Barry Butcher of Stratford
Stratford
06.2013 - 08.2013
  • Attended and completed work experience for this employer where I learned the different aspects of raw meat preparation prior to sale. The main experience gained in this role was to operate and clean used machinery, cutting and packing of pre-ordered meat products, freezer hygiene and customer service. This was a very fast paced experience and required accuracy and skill to prevent customer disappointment and personal injury. This position evolved into a Saturday job.

Education

Stratford upon Avon High School

Skills

  • Delivering customer service via a digital technology system
  • Employer acknowledgement for speed and accuracy whilst under pressure
  • Confident in using hand and power tools
  • Money management and general till operational experience
  • Music technology development and creation
  • Computer troubleshooting techniques
  • Communication proficiency
  • Graphic design fundamentals
  • Picking and packing

Languages

English
Master or proficient
C2

Affiliations

I have a multitude of hobbies that keep me active either physically or mentally.


These hobbies consist of:

Content Creation

Football

Airsoft

PC Building (Rebuilding pc's which is either replacing low performance components or broken/ or building from scratch for friends & family)

Timeline

Online assistant

Sainsburys
02.2024 - 09.2025

Conveyor Units
07.2022 - 07.2023

IGS/ Lens Online
11.2021 - 02.2022

Production Operative

Forrest Gardens
09.2021 - 11.2021

McDonald's Stratford upon Avon
09.2017 - 05.2018

The Old Tramway Inn
04.2017 - 09.2017

Barry Butcher of Stratford
06.2013 - 08.2013

Stratford upon Avon High School

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Riley Damms