Ellie Nanson
Penrith,Cumbria
Summary
Supports online department performance by prioritising workloads, resolving problems and stepping in to guide new colleagues when needed. Coaches new drivers through the Driver Mentor role, adapting support to build confidence while maintaining policy, safety, and service standards.
Overview
10
10
years of professional experience
Work History
Online Assistant
Sainsbury's
Penrith, Cumbria
02.2022 - Current
- Built knowledge throughout the 'Online Department' joining the company as an Online Shopper quickly progressing to a General Assistant role. This was followed by becoming a Home Delivery driver and latterly completing a Driver Mentor Course.
- Picked shopping to meet the IPH set ensuring high quality products were picked with a long shelf life where possible, guaranteeing that the customer is satisfied with the order they recieve
- Completed morning & afternoon WE-SAR making sure vans are within weight limits and therefore legal
- Organised workloads and prioritised urgent problems under pressure, making operational decisions and escalating where appropriate
- Loaded Vans to a set departure time, following the company loading policy, avoiding late departure where possible
- Chased availability to help meet our targets, giving a strong service to our customers
- Delivered Click & Collect groceries
- Supported new colleagues in the department when an online manager wasn't available
- Marshalled totes of chilled, ambient & frozen groceries into the correct lane, avoiding missing items, checking totes to ensure the items are of high quality
- Completed vehicle checks, identifying any issues. Used Repair it Yourself kits where necessary, logged any defects with the suitable team or making a decision if the van needed to be VOR
- Was the "face of Sainsbury's" when delivering orders to the customer, resolving problems on the doorstep, taking ownership of any issues I may come across. Requiring professional communication even when faced with difficult customers
- Strived to achieve both on-time departures and delivery's, understanding that this is a massive part of customer satisfaction
- Driven an online vehicle to the standard set, maintaining a very good Masternaught score
- Completed 'Driver Mentor' course supporting new drivers through their learning experience, adapting my coaching to individual colleagues, whilst building confidence, maintaining standards and ensuring colleagues understand policy, processes and health & safety
Lifeguard
Greystoke & District Swimming Pool
, Cumbria
05.2016 - 09.2017
- Stayed up to date with First Aid and Lifeguarding practices through regular training sessions
- Performed rescues and first aid to members of the public during open sessions
- Maintained a professional standard of practice and was often the only paid member of staff on duty
- Completed Senior Lifeguard duties during my second season, completing staff rotas
- Carried out routine inspection of rescue equipment, guaranteeing readiness for emergency responses
- Monitored swimming environments and changing facilities, addressing hazards to maintain a safe and secure environmernt
- Kept pool area and changing facilities clean and tidy
- Completed requirked paperwork, such as incident reports
- Enforced pool rules consistently
Education
Bachelor of Arts - BA Hons Textile Design
Leeds Arts University
Leeds01-2021
Foundation Degree in Arts - Art & Design
Carlisle College
Carlisle01-2018
A-Levels -
Keswick School
Keswick01-2017
Skills
- Customer Service
- Vehicle Inspection
- Delivering Training
- Health and Safety Compliance
- Time Management
- Decision Making
Timeline
Online Assistant
Sainsbury's
02.2022 - Current
Lifeguard
Greystoke & District Swimming Pool
05.2016 - 09.2017
Bachelor of Arts - BA Hons Textile Design
Leeds Arts University
Foundation Degree in Arts - Art & Design
Carlisle College
A-Levels -
Keswick School