Rickie Brown
Hemel Hempstead,Hertfordshire
Summary
Dedicated professional with extensive knowledge of prison law and a strong commitment to ethical judgement and confidentiality. Skilled in compassionate communication, trauma-informed approaches, and maintaining interpersonal sensitivity to support individuals in challenging circumstances. Adept at public speaking and fostering trust through interpersonal savvy, with a focus on delivering impactful outcomes while upholding the highest standards of integrity.
Experienced in administrative support within secure environments, focusing on streamlining case management processes. Enhance operational efficiency through strong organisational skills and attention to detail. Ensure accurate record-keeping and effective communication with stakeholders.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Prison case administrator
Prison Service
London
2025.06 - Current
- Streamlined report compilation, reducing time spent on administrative tasks.
- Validated legal documents with meticulous attention to detail.
- Prepared necessary paperwork before inmate transfers, ensuring seamless process flow.
- Organised and updated prisoner records for efficient retrieval and reference.
- Dealt with enquiries from external bodies regarding offender cases efficiently.
- Maintained up-to-date knowledge on changes in prison legislation for accurate administration.
- Ensured compliance with prison regulations and laws by regular review of case files.
- Managed sensitive information, maintaining utmost confidentiality and discretion.
- Enhanced interdepartmental communication through regular meetings regarding inmate status.
- Improved administrative efficiency by streamlining case management processes.
- Liaised between inmates and their assigned probation officers concerning case updates effectively.
- Reviewed legal documents for accuracy and compliance.
- Managed high volume client caseloads through planning and organisation.
- Liaised professionally with external legal teams for smooth case management.
Detention Specialist - Army reserves (Corporal)
Ministry of Defence
Colchester, Essex
2021.05 - Current
- Led training sessions for staff skill improvement.
- Mentored employees to maximise development potential.
- Completed mandatory physical fitness tests annually, leading by example.
- Maintained high state of readiness for deployment through rigorous training and drills.
- Increased situational awareness among team members through regular briefings.
- Demonstrated leadership skills in high-stress situations, maintaining troop discipline and cohesion.
- Ensured effective communication within the squad to foster teamwork.
- Demonstrated proven military drill, weaponry and combat techniques, leading by example in mentoring junior officers.
- Adhered to military code of conduct, keeping up-to-date with latest developments in processes and technology.
- Offered mentoring and support to junior officers to develop leadership skills, knowledge and advanced technical abilities.
- Managed unit training to hone skills for specific roles and general combat readiness.
- Maintained weaponry, supplies and equipment in optimal operating condition for immediate use.
- Partnered with civilian agencies to conduct safe military transport in congested areas.
- Led military operations, directing troops by giving battle commands.
Prison officer
Prison Service
London
2018.01 - 2025.06
- Handled administrative tasks efficiently, facilitating streamlined record keeping.
- Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
- Acted as professional role model to other staff and those within prison care.
- Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
- Maintained comprehensive understanding of all rules, policies and laws that govern Prison Officer practice.
- Encouraged prisoners to participate in work and education programmes.
- Identified vulnerable people in custody and handled instances of self-harm in accordance with Self-harm and suicide protocols.
- Responded effectively to emergencies by utilising established protocols.
- Conducted security checks, enhancing overall prison security.
- Fostered positive relationships with inmates through consistent communication and respect.
- Maintained order within prison environment by enforcing rules and regulations.
- Supported inmates with personal issues, assisting their emotional well-being.
- Ensured prisoner safety with regular cell checks.
- Participated in rehabilitation activities to promote reintegration into society.
- Improved prisoner attitudes by promoting positive behavioural change programmes.
Education
GCSEs - Maths
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - English Language
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - Maths - Statistics
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - English literature
Bethnal Green Technology College
London 2002.09 - 2003.06
BTEC National diploma - ICT
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - Science - Biology
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - Science - Chemistry
Bethnal Green Technology College
London 2002.09 - 2003.06
GCSEs - Science - Physics
Bethnal Green Technology College
London 2002.09 - 2003.06
Skills
- In-Depth prison law knowledge
- Interpersonal sensitivity
- Trauma-Informed approach
- Confidentiality maintenance
- Compassionate communication
- Ethical judgement
- Interpersonal savvy
- Public speaking
Timeline
Prison case administrator
Prison Service
2025.06 - Current
Detention Specialist - Army reserves (Corporal)
Ministry of Defence
2021.05 - Current
Prison officer
Prison Service
2018.01 - 2025.06
GCSEs - Maths
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - English Language
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - Maths - Statistics
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - English literature
Bethnal Green Technology College
2002.09 - 2003.06
BTEC National diploma - ICT
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - Science - Biology
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - Science - Chemistry
Bethnal Green Technology College
2002.09 - 2003.06
GCSEs - Science - Physics
Bethnal Green Technology College
2002.09 - 2003.06