Laurence Robinson

Dedicated corrections professional with experience in prisoner rehabilitation, security enforcement, and operational management. Skilled in counselling inmates to encourage positive behavioural change, while maintaining strict safety protocols and order within correctional facilities. Proven ability to collaborate with multi-disciplinary teams, manage conflict situations, and uphold institutional standards through vigilance and effective communication.

Handled fragile items with care, ensuring zero breakages during transit. Maintained strict adherence to traffic laws for safe goods transportation. Delivered packages accurately and promptly to various locations. Verified delivery details meticulously to prevent misdeliveries or rejections. Learnt new routes quickly which increased productivity over time. Navigated through diverse routes using GPS, minimising delays in delivery times. Worked under tight schedules whilst maintaining high performance standards. Followed traffic laws diligently for safe transportation of goods. Coordinated with dispatchers efficiently resulting in seamless operations. Delivered packages to various locations, ensuring accuracy and promptness. Utilised manual handling techniques properly to prevent injury while lifting heavy items. Ensured timely delivery by effectively planning routes and managing time. Scanned and processed deliveries using [Equipment], ensuring accuracy prior to drop-off to avoid misdelivery. Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels. Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.

Operated The Forge in Aylsham, Norfolk. Secured fresh ingredient supply through collaboration with local suppliers. Implemented health and safety regulations, ensuring a secure environment for staff and guests. Streamlined food preparation processes to enhance service speed. Scheduled staff shifts to provide optimal coverage during peak hours. Managed daily operations, maintaining smooth service flow. Handled customer complaints, improving guest relations and satisfaction. Engaged in community events, bolstering the restaurant's local reputation. Developed tailored catering packages for private functions to offer bespoke services. Redesigned dining area layout to maximise seating capacity without compromising comfort or accessibility features. Crafted seasonal menus featuring locally sourced produce, promoting sustainability and supporting small businesses. Planned staff rotas to meet customer demand whilst remaining under budget. Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.

A Service Partner for Yodel. Oversaw daily operations to achieve financial targets through effective leadership. Directed activities of 21 employees, motivating teams to exceed performance objectives. Identified and resolved operational issues to enhance productivity and profitability. Developed crisis management strategies to address unforeseen challenges. Coordinated scheduling for efficient utilisation of vehicles and drivers throughout shifts. Improved on-time deliveries by streamlining internal processes and workflows. Streamlined delivery operations by implementing efficient route planning strategies. Implemented quality control measures for ensuring the safety of delivered goods. Directed daily operations to achieve maximum output and reduce costs.

Dynamic logistics leader with proven success as a Service Partner for Yodel, overseeing depot operations and driving financial performance. Experienced in managing teams, optimising delivery processes, and implementing quality control measures to ensure safe, timely, and cost-effective service. Skilled in crisis management, resource allocation, and workflow improvements that enhance productivity and profitability.

Managed day-to-day operations of two fashion delivery depots. Led administrative staff to uphold seamless daily functions. Transformed senior management directives into practical policies for frontline execution. Implemented changes collaboratively with staff to enhance workflow. Coordinated recruitment, hiring, and training strategies to develop a competent administrative team. Delegated tasks based on staff abilities to ensure operational efficiency. Analysed performance metrics, identified areas for improvement in operations management. Reduced overhead costs through efficient resource allocation and budget management. Maintained smooth-running business operations by delegating priorities to staff abilities.

Started as trainee manager in McDonalds Drive Thru 1989 Promoted to Second assistant manager September 1989 and then first assistant manager June 1994. Opened a new store in Wroxham August 1994. Store Manager at McDonald's Westlegate in 1996. Increased table turnover rate through efficient floor management. Streamlined staff rotas to enhance operational efficiency and meet customer demand. Conducted regular staff meetings to communicate updates and gather feedback. Monitored stock levels to minimise waste and prevent over-ordering incidents. Maintained cleanliness standards within restaurant, ensuring high establishment reputation. Trained new team members to elevate service quality. Addressed customer complaints promptly, enhancing satisfaction levels. Tracked key performance indicators weekly, identifying improvement areas.

Seasoned restaurant manager with extensive experience in fast-paced hospitality environments, rising from trainee manager to store manager within McDonald’s. Demonstrated success in opening new locations, leading teams, and driving operational efficiency. Skilled in staff training, rota management, customer service, and performance monitoring, with a proven ability to enhance service quality, increase table turnover, and maintain high cleanliness standards.