Richard Weaver

· Manages and motivates teams of up to 30 people, in handling emergency and non-emergency calls ensuring compliance with national data standards.

· Delivers high-quality service in critical situations and high level of customer service to meet established goals

· Resolve and or escalate any community concerns or complaints swiftly and effectively to regain and restore public trust in policing

· Manages disciplinary and grievance procedures for members of staff in line with policy and law, including completing HR tasks.

· Prioritise response to incidents across London grading them on the level of risk posed to the public

· Working with colleagues across the boroughs of London to manage responses to requests for assistance and build confidence across multi-cultural communities and for those visiting the capital

· Analyse operator performance, production and quality of work. Where necessary implement bespoke training programmes for individuals

• Managed teams in Croydon which suffered serious youth violence and robberies, focusing on proactive crime prevention strategies and community safety initiatives. Which reduced crime in designated area by 66%
• Developed and implemented operations that aligned with local, departmental and organisational targets.
• Assessed staff performance and managed HR responsibilities to encourage high-performance culture.
• To ensure that evidential standards were achieved in accordance with Director of Public Prosecutions (DPP's) Guidance on Charging. I conducted evidential reviews of case files at pre-charge and post charge stages.
• I mentored junior staff and applied specific and measurable targets for experienced staff to assist in personal and professional development.

• Key advisor on crime reduction initiatives, working and collaborating with the council, local and national partners to implement effective strategies that enhanced community safety.
• Provided training for local security personnel on law, legislation, and conflict resolution techniques, empowering them to manage incidents and support police efforts
• I organised community workshops to educate businesses and public on safety/ anti crime measures, fostering collaboration and trust between Policing and local communities
• Liaised with over 700 businesses, the council and third party agencies in central Brixton, devised projects to improve community relations and improve police / public relations
• Implemented policies which saved both officer time and money for the Metropolitan police and local business as well as the criminal justice system