Richard Oloye
Summary
A highly skilled professional with expertise in clear and confident communication, active listening, and empathetic engagement. Demonstrates strong analytical thinking and proficiency in complaint handling and de-escalation, ensuring customer satisfaction while maintaining regulatory and data-protection standards. Known for accuracy, attention to detail, and digital-banking support skills, with a commitment to enhancing operational efficiency.
Overview
18
18
years of professional experience
Work history
Customer Service Representative
Barclays Bank UK(Randstand Outsourcing Ltd)
2025.11 - Current
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Respond to customer enquiries across phone, email, and digital channels, providing clear, accurate, and empathetic support for everyday banking and Barclaycard queries.
- Guide customers through digital banking tools, helping them access statements, manage cards, update details, and use secure online features confidently.
- Identify customer needs quickly and provide tailored solutions, ensuring each interaction aligns with Barclays’ service standards and FCA regulations.
- Investigate suspected fraud cases, gathering information from customers, reviewing account activity, and escalating high‑risk cases to specialist fraud teams.
- Educate customers on fraud prevention, including secure banking practices, phishing awareness, and how to protect their accounts.
- Carry out identity verification and security checks to ensure safe access to accounts and prevent unauthorised activity
Hygiene Operative
Birtwistles Catering Butchers Limited
2025.09 - 2026.03
- Adhered strictly to company's cleaning guidelines, ensuring consistent quality of service.
- Conducted routine checks on cleaning supplies stock, avoiding shortage situations.
- Supported team members in achieving set hygiene goals.
- Maintained cleanliness standards by regularly sanitising work areas.
- Implemented hygiene protocols for safe and clean working environment.
- Utilised appropriate protective gear to ensure personal safety during operations.
- Reduced cross-contamination risks with effective cleaning procedures.
- Raised public health standards using comprehensive sanitation practices on site.
- Handled emergency cleanup operations effectively, minimising downtime.
- Streamlined workflow by maintaining tidy storage areas for cleaning supplies.
- Focused on individual responsibilities whilst also supporting team members when necessary, fostering collaborative work environment.
Part time Cleaning Operative
Aim cleaning Services Limited
2025.06 - 2025.08
- Adhered to health guidelines during waste disposal to protect public health.
- Improved workplace hygiene by sanitising kitchen and bathroom areas daily.
- Stocked cleaning supplies regularly for uninterrupted service provision.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
- Managed laundry tasks efficiently, ensuring availability of clean linen at all times.
Admin/Customer Service Officer(Volunteer)
Desire Healthcare Services Limited
2024.08 - 2025.08
- Provide comprehensive administrative support to the agency's management and staff, including managing correspondence, scheduling appointments, and maintaining records
- I answer inquiries which usually comes from carers and service users and ensure that I provide them with necessary information which will make them perform better
- Help with HR tasks like payroll processing, maintaining staff files, and coordinating staff training and development
- Liaise with external agencies such as social services, healthcare providers, and regulatory bodies to ensure coordinated care and compliance.
- Ensure the office is well-organized, stocked with necessary supplies, and that equipment is maintained
- Assist in preparing reports for regulatory bodies and ensure the agency adheres to all relevant laws and guidelines
Customer service representative
Carecall24 Limited
2025.07 - 2025.07
- Streamlined processes through efficient record keeping.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Enhanced communication channels through regular updates on company policies and promotions.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Part time Cleaning Operative
In 2 clean Services Limited
2025.02 - 2025.05
- Utilised eco-friendly cleaning agents, promoting sustainable practices in the organisation.
- Adhered to health guidelines during waste disposal to protect public health.
- Performed routine inspections of premises highlighting any potential maintenance issues.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Engaged in seasonal deep-cleaning activities resulting in an improved work atmosphere.
- Operated industrial cleaning equipment with precision to maintain cleanliness standards.
- Replenished restroom supplies promptly for user convenience and satisfaction.
- Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
- Cleaned windows, glass partitions, and mirrors to improve visibility and aesthetics.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Ensured tidy environment for staff comfort by emptying waste bins regularly.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
Cleaning Operative
Tenon FM
2024.07 - 2025.05
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
- Completed deep cleaning tasks to ensure a sanitary work environment.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Executed special requests from management such as post-renovation or move-out cleans.
- Improved workplace hygiene by sanitising kitchen and bathroom areas daily.
- Stocked cleaning supplies regularly for uninterrupted service provision.
- Ensured tidy environment for staff comfort by emptying waste bins regularly.
- Adhered to health guidelines during waste disposal to protect public health.
- Performed routine inspections of premises highlighting any potential maintenance issues.
- Participated in training sessions on new cleaning methods or equipment ensuring up-to-date skills.
- Kept communal areas neat by picking up litter and arranging furniture properly.
- Replenished restroom supplies promptly for user convenience and satisfaction.
Part time Cleaning Operative
Clean Event Services Limited
2024.05 - 2024.06
- Utilised eco-friendly cleaning agents, promoting sustainable practices in the organisation.
- Stocked cleaning supplies regularly for uninterrupted service provision.
- Improved workplace hygiene by sanitising kitchen and bathroom areas daily.
- Operated industrial cleaning equipment with precision to maintain cleanliness standards.
- Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
- Performed routine inspections of premises highlighting any potential maintenance issues.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Ensured tidy environment for staff comfort by emptying waste bins regularly.
- Executed special requests from management such as post-renovation or move-out cleans.
Part time Cleaning Operative
Manchester United Limited
2024.04 - 2024.05
- Replenished restroom supplies promptly for user convenience and satisfaction.
- Completed deep cleaning tasks to ensure a sanitary work environment.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Utilised eco-friendly cleaning agents, promoting sustainable practices in the organisation.
- Ensured tidy environment for staff comfort by emptying waste bins regularly.
- Adhered to health guidelines during waste disposal to protect public health.
Part time Cleaning Operative
SMC Premier Group Limited
2024.02 - 2024.04
- Replenished restroom supplies promptly for user convenience and satisfaction.
- Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
Director Legal Services/Administration
The Citizens Church
2017.04 - 2023.12
- Provide legal guidance to church leadership and boards, ensuring all decisions comply with charity law, employment law, safeguarding regulations, and denominational policies.
- Draft, review, and negotiate contracts for services, partnerships, events, leases, and ministry activities to protect the church’s legal and financial interests.
- Manage legal aspects of church property, including acquisitions, leases,Lead risk‑management processes, identifying legal risks across ministries, finances, safeguarding, and operations, and implementing mitigation strategies.
- Oversee safeguarding and child‑protection compliance, ensuring policies, training, and reporting procedures meet statutory and denominational standards.
- Ensure compliance with charity‑commission requirements, including reporting, filings, risk registers, and documentation standards.
- Oversee governance structures, including constitutions, bylaws, trustee responsibilities, and church‑wide policy development.
- Ensure ethical stewardship, guiding the church to act with integrity, transparency, and accountability in all legal and financial matters. licensing, land use, and regulatory approvals.
- Advise on employment and volunteer matters, including contracts, disputes, safeguarding obligations, and HR compliance.
- Represent the church in legal matters, including negotiations, regulatory interactions, and denominational hearings.
Senior Partner
R&O Legal Practitioners
2015.12 - 2017.03
- Conduct legal research and prepare case briefs, authorities, and written arguments to support litigation strategy in courts at all levels.
- Draft and review court processes, including statements of claim, affidavits, motions, written addresses, and other pleadings required under Nigerian procedural rules.
- Attend court proceedings, handle mentions, obtain dates, file processes, and support senior counsel during trials and hearings.
- Draft, review, and negotiate contracts, including service agreements, MOUs, leases, employment contracts, and commercial transactions.
- Conduct due diligence for corporate clients, including company searches at CAC, property investigations, and compliance checks.
- Prepare corporate documents, such as board resolutions, minutes, incorporation documents, and regulatory filings.
- Advise clients on compliance with Nigerian laws, including CAMA, labour laws, tax regulations, data protection, and sector‑specific rules.
- Liaise with regulatory bodies, such as CAC, FIRS, SEC, NAFDAC, and state ministries, to process approvals, filings, and registrations.
Senior Legal Officer
AG Mortgage Bankers Plc
2011.02 - 2015.11
- Provide legal advice to management and lending teams, ensuring all mortgage products, credit decisions, and operational activities comply with banking, financial‑services, and property laws.
- Interpret and apply regulatory requirements from the Central Bank, financial‑services regulators, and anti‑money‑laundering frameworks, ensuring the bank meets all statutory obligations.
- Draft, review, and update internal policies, including credit‑risk policies, loan‑documentation standards, and compliance procedures.
- Prepare, review, and vet mortgage loan agreements, offer letters, security documents, and collateral documentation to ensure accuracy, enforceability, and legal protection for the bank.
- Oversee property‑title verification and due‑diligence checks, ensuring that collateral offered by borrowers is valid, Identify legal risks in loan applications, collateral, and customer transactions, advising on mitigation strategies to protect the bank’s financial and reputational interests.
- Manage litigation and recovery cases, including defaulting borrowers, foreclosure actions, and enforcement of security, working with external counsel where necessary.
- Handle customer complaints and legal escalations, ensuring fair outcomes while safeguarding the bank’s legal position.
- Coordinate with external solicitors, valuers, and government registries to ensure proper perfection of security interests, including stamping, registration, and title transfer.
- Support board and executive decision‑making by preparing legal opinions, reports, and risk assessments on strategic initiatives and high‑value transactions.
- Collaborate with credit, risk, compliance, and operations teams, ensuring seamless execution of mortgage transactions and adherence to legal frameworks.
Legal Affairs Reporter/Editor
Continental Broadcasting Service
2008.01 - 2011.01
- Attend and report on court hearings, trials, and judgments, providing accurate, balanced, and timely updates for TV news bulletins and digital platforms.
- Interpret legal documents, rulings, and case filings, breaking them down into clear, accessible language for the general public.
- Conduct background research on legal cases, policies, and justice‑sector issues, ensuring reports are factual, contextual, and well‑informed.
- Investigate legal controversies, human‑rights issues, and government accountability matters, developing stories that highlight public‑interest concerns.
- Interview lawyers, judges, litigants, law‑enforcement officials, and legal experts, gathering insights that enrich news stories and special reports.
- Build and maintain relationships with legal institutions, including courts, ministries, law firms, and civil‑society organisations, to ensure reliable access to information.
- Prepare scripts, voice‑overs, and live reports for TVC News, ensuring clarity, accuracy, and adherence to editorial standards.
- Provide expert commentary on legal developments, helping viewers understand the implications of new laws, court decisions, and justice‑sector reforms.
Education
LLM -
University of Law
ManchesterLLB/BL - BACHELORS OF LAW
University of Ilorin
Call to Bar Certificate - undefined
Nigeria Law School
Skills
- Clear and confident communication
- Active listener and empathetic
- Analytical thinking
- Complaint handling and de‑escalation
- Regulatory and data‑protection awareness
- Accuracy and attention to detail
- Digital‑banking support skills
- Complaint handling
References
References available upon request.
Timeline
Customer Service Representative
Barclays Bank UK(Randstand Outsourcing Ltd)
2025.11 - Current
Hygiene Operative
Birtwistles Catering Butchers Limited
2025.09 - 2026.03
Customer service representative
Carecall24 Limited
2025.07 - 2025.07
Part time Cleaning Operative
Aim cleaning Services Limited
2025.06 - 2025.08
Part time Cleaning Operative
In 2 clean Services Limited
2025.02 - 2025.05
Admin/Customer Service Officer(Volunteer)
Desire Healthcare Services Limited
2024.08 - 2025.08
Cleaning Operative
Tenon FM
2024.07 - 2025.05
Part time Cleaning Operative
Clean Event Services Limited
2024.05 - 2024.06
Part time Cleaning Operative
Manchester United Limited
2024.04 - 2024.05
Part time Cleaning Operative
SMC Premier Group Limited
2024.02 - 2024.04
Director Legal Services/Administration
The Citizens Church
2017.04 - 2023.12
Senior Partner
R&O Legal Practitioners
2015.12 - 2017.03
Senior Legal Officer
AG Mortgage Bankers Plc
2011.02 - 2015.11
Legal Affairs Reporter/Editor
Continental Broadcasting Service
2008.01 - 2011.01
LLB/BL - BACHELORS OF LAW
University of Ilorin
Call to Bar Certificate - undefined
Nigeria Law School
LLM -
University of Law