Damien Mc Hugh
Castlederg,Tyrone
Summary
A highly organised, self-motivated, and adaptable professional with experience delivering high-quality customer service in fast-paced environments. Demonstrates strong communication skills, attention to detail, and the ability to build positive working relationships with colleagues and customers at all levels. A reliable team player who can work effectively both independently and collaboratively, with a proactive approach to problem-solving and continuous improvement. Passionate about sharing knowledge, supporting colleagues, and contributing to a positive learning environment through guidance, teamwork, and effective communication.
Overview
7
7
years of professional experience
Work history
Customer service representative
Tata Consultancy Services (Diligenta)
04.2026 - Current
- An experienced and compassionate bereavement customer service representative with a thorough understanding of bereavement processes, regulatory requirements, and the importance of delivering exceptional customer outcomes during some of life's most difficult moments. Recognised for building strong relationships with customers and colleagues through empathy, clear communication, and a calm, supportive approach. Passionate about developing others by sharing knowledge, coaching colleagues, and promoting best practice to build confidence and capability across the team. Committed to creating an engaging learning environment that supports different learning styles, encourages continuous improvement, and helps colleagues deliver consistent, high-quality service while meeting business and compliance standards. A positive role model who leads by example, embraces feedback, and is dedicated to helping both individuals and the wider team succeed.
Customer service representative
Tata Consultancy Services (DSP)
01.2026 - 04.2026
- Worked as a Customer Service Representative for the Department of Social Protection (MyFutureFund) at TCS, developing a strong understanding of Ireland's national auto-enrolment retirement savings scheme while supporting employees and employers. Managed a wide range of enquiries across telephone, email, and digital channels, resolving issues relating to enrollment, contributions, account queries, and employer compliance. Collaborated effectively with colleagues across multiple teams to deliver efficient customer outcomes, resolve complex queries, and communicate technical information in a clear and accessible way.
Customer Service Assistant
Hamilton’s Spar Castlederg
01.2021 - 01.2025
- Worked for over four years at Hamilton’s Spar Castlederg, progressing from Store Assistant to Store Supervisor through strong performance, reliability, and commitment to delivering excellent customer service. Developed extensive experience across retail operations, including customer support, supplier ordering, stock management, inventory control, and maintaining high merchandising standards. In my supervisory role, I supported the smooth running of daily operations, coordinated team activities, and assisted with training and onboarding new employees by providing guidance, feedback, and support to help them build confidence in their roles. Managed regular store orders, maintained accurate stock levels, and contributed to promotional planning and seasonal product ranges to improve efficiency and enhance the overall customer experience.
Labourer
Mc Hugh Brothers Building Contractors
06.2019 - 09.2020
- Worked as a labourer with McHugh Bros during the summers of 2019 and 2020, supporting day-to-day site operations and assisting tradespeople with a range of construction tasks. Developed strong practical skills in material handling, maintaining safe and organised work areas, and completing tasks efficiently to a high standard. Demonstrated a strong commitment to health and safety procedures, effective teamwork, and following instructions accurately while working in fast-paced environments. Recognised for reliability, a positive work ethic, and the ability to adapt to changing priorities on site.
Education
Christian Brothers Grammar School
OmaghSkills
Customer Service
An experienced customer service professional with a proven ability to deliver empathetic, high-quality support in fast-paced environments Skilled in resolving complex enquiries, handling complaints with professionalism, and providing clear, accurate information while consistently delivering excellent customer outcomes
Teamwork
A collaborative team player with experience working effectively across departments to achieve shared goals Builds positive working relationships, supports colleagues, shares knowledge, and contributes to a cooperative and high-performing team environment
Communication
A confident communicator with the ability to explain complex information clearly and adapt communication styles to suit different audiences Strong active listening skills, combined with a calm and approachable manner, enable effective interactions with customers, colleagues, and stakeholders
IT Skills
Proficient in Microsoft Office, including Word, Excel, and PowerPoint, with experience using a range of business systems and digital platforms Developed strong technical skills through A-Level ICT and university studies, including the use of AutoCAD and Revit, demonstrating attention to detail and the ability to learn new systems quickly
Attention to Detail & Accuracy
Experienced in handling sensitive customer information and complex enquiries while maintaining accuracy and compliance with required processes Takes pride in delivering high-quality work and ensuring information provided is clear and correct
Training & Development
Passionate about helping others learn and develop through clear communication, practical support, and a positive approach Able to adapt explanations to suit different learning styles and create an engaging environment where colleagues feel comfortable asking questions and building their skills
Voluntary Work
- Organised a fundraiser sale to raise money for SCAT Bone Cancer Trust charity.
- Participate in the Darkness into Light walk every year
References
Hamilton’s Spar Castlederg
31 Strabane Road, Castlederg
Contact: 028 8167 9798
Email: Sparcastlederg@hotmail.co.uk
McHugh Brothers
Knock Road, Ballybofey, Donegal
Contact: 074 913 0434
Email: Mchughbros@gmail.com
Timeline
Customer service representative
Tata Consultancy Services (Diligenta)
04.2026 - Current
Customer service representative
Tata Consultancy Services (DSP)
01.2026 - 04.2026
Customer Service Assistant
Hamilton’s Spar Castlederg
01.2021 - 01.2025
Labourer
Mc Hugh Brothers Building Contractors
06.2019 - 09.2020
Christian Brothers Grammar School