Richard Hearn
National Account Manager
Sandbach,Cheshire
Summary
Dedicated and proactive professional with comprehensive skills in relationship management and strategic planning, coupled with strong negotiation and communication abilities. Proven track record in driving growth and fostering partnerships, ready to leverage these strengths to deliver impactful results. Eager to contribute to business development and client success through a National Account Management role.
Overview
38
38
years of professional experience
Work history
National Account Manager
Morphy Richards
Hanley, Staffordshire
2024.11 - Current
- Collaborated closely with other departments to deliver integrated solutions.
- Streamlined internal processes for better efficiency and productivity.
- Managed sales negotiations leading to increased annual revenue.
- Organised successful product demonstrations to encourage client engagement.
- Identified cost-saving measures whilst maintaining service quality.
- Drove brand growth by forging strong industry partnerships.
- Facilitated productive meetings with key stakeholders, driving collaborative decision-making.
- Strengthened business relationships by effectively managing multiple national accounts.
- Coordinated with marketing team, enhancing promotional strategies.
- Identified new business opportunities with comprehensive market analysis.
- Tailored pricing models for competitive market positioning.
- Addressed customer complaints promptly, ensuring high levels of customer satisfaction.
- Developed unique sales proposals to secure major contracts.
- Planned and executed strategic promotional campaigns, generating [Number]% sales increase in [Timeframe].
- Formulated marketing and advertising strategies for continuous business growth.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Created seasonal sales plans with varying stock and promotional strategies.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Used outstanding negotiation skills to secure new contract generating £[Number]+ in additional sales.
National Account Manager
RKW Ltd
Fenton, Staffordshire
2008.08 - 2024.10
- Developed unique sales proposals to secure major contracts.
- Coordinated with marketing team, enhancing promotional strategies.
- Collaborated closely with other departments to deliver integrated solutions.
- Achieved higher client satisfaction with personalised account management strategies.
- Identified new business opportunities with comprehensive market analysis.
- Managed sales negotiations leading to increased annual revenue.
- Organised successful product demonstrations to encourage client engagement.
- Strengthened business relationships by effectively managing multiple national accounts.
- Generated new leads by identifying prospects at industry events and via LinkedIn.
- Ensured continued sales growth by conducting market research, identifying trends, risks and opportunities.
- Used outstanding negotiation skills to secure new contract generating £[Number]+ in additional sales.
- Enabled accurate sales forecasting by producing performance reports with Salesforce.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Generated KPI reports to illustrate overall performance.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
National Account Manager
Ultimate Products Ltd
Oldham, Lancashire
2005.02 - 2008.07
- Developed unique sales proposals to secure major contracts.
- Identified new business opportunities with comprehensive market analysis.
- Managed sales negotiations leading to increased annual revenue.
- Drove brand growth by forging strong industry partnerships.
- Organised successful product demonstrations to encourage client engagement.
- Strengthened business relationships by effectively managing multiple national accounts.
- Planned and executed strategic promotional campaigns, generating [Number]% sales increase in [Timeframe].
- Ensured continued sales growth by conducting market research, identifying trends, risks and opportunities.
- Used outstanding negotiation skills to secure new contract generating £[Number]+ in additional sales.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Key Account Manager
Premier Housewares Ltd
Glasgow
1989.01 - 2005.01
- Delivered presentations, secured new partnerships.
- Coordinated with internal departments for seamless service delivery to clients.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Participated in trade shows and corporate events to strengthen brand presence.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Negotiated profitable contracts to ensure mutual benefit.
- Conducted regular business reviews, identified areas for improvement.
- Identified new business opportunities and increased lead generation to grow profits.
- Communicated new products and services to drive customer interest and boost sales.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Provided first-class client services, from onboarding to daily account management.
- Employed exceptional rapport-building skills to nurture key relationships.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Education
A-Levels - Mathematics
Holmes Chapel Comprehensive School
Holmes Chapel1987
Skills
- Strategic partnerships establishment
- Joint business plans creation
- Decision-Making proficiency
- Competitor insight
- Brand awareness enhancement
- Adaptability to market changes
- Negotiating and closing deals
- Budgeting proficiency
- Sales data analytics
- KPI monitoring and analysis
- Retail link system familiarity
- Customer relations
- Business development
- Competitor analysis
- Persuasive negotiation
- Performance tracking
- Sales product development
- Business development expertise
- Category Management
- Contract drafting
- Volume and sales analysis
- Client networking and retention
- Strategic account development
- New business development
- Team performance management
- Partnerships growth
- Key account management
- Major supermarket supply chains
- National distribution management
- Budget allocation
- National account sales
- Effective time management
- National networking
- Pricing strategies
- Upselling expertise
- Sales expertise
- Account management
- Issue resolution
- Upselling
Additional Information
Skiing
Running
Travel
Dog walking
Spending time with my two boys and my wife.
Timeline
National Account Manager
Morphy Richards
2024.11 - Current
National Account Manager
RKW Ltd
2008.08 - 2024.10
National Account Manager
Ultimate Products Ltd
2005.02 - 2008.07
Key Account Manager
Premier Housewares Ltd
1989.01 - 2005.01
A-Levels - Mathematics
Holmes Chapel Comprehensive School