Amy Taylor
Portishead,United Kingdom
Summary
Results-driven National Account Manager with knack for building lasting client relationships and driving revenue growth. Boosted key account sales through tailored strategies and collaborative approaches, ensuring top-tier client satisfaction. Known for enhancing market share and delivering impactful business solutions.
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
National Account Manager
Anagram International Limited
, Hertfordshire
2024.07 - Current
- Enhanced team performance through effective leadership and coaching.
- Addressed customer complaints promptly, ensuring high levels of customer satisfaction.
- Achieved higher client satisfaction with personalised account management strategies.
- Delivered outstanding customer service, improving brand reputation.
- Coordinated with marketing team, enhancing promotional strategies.
- Identified new business opportunities with comprehensive market analysis.
- Developed unique sales proposals to secure major contracts.
- Collaborated closely with other departments to deliver integrated solutions.
- Tailored pricing models for competitive market positioning.
- Strengthened business relationships by effectively managing multiple national accounts.
- Oversaw sales and marketing for national account portfolio totalling £[Number] in annual sales.
- Used outstanding negotiation skills to secure new contract generating £[Number]+ in additional sales.
National Account Manager
Pioneer Europe Limited
National
2017.05 - 2024.06
- Developed unique sales proposals to secure major contracts.
- Optimised operational procedures, resulting in smoother workflow.
- Led strategic planning for improved market penetration.
- Identified new business opportunities with comprehensive market analysis.
Regional Accounts Manager
Pioneer Europe Limited
South West & South Wales
2016.04 - 2017.04
- Conducted regular client meetings, ensuring clear communication of company products and services.
- Maintained updated knowledge on industry trends and competitor activities through regular training sessions and self-education initiatives.
- Delivered presentations to clients explaining benefits of our products and services against competitors'.
- Coordinated sales campaigns to expand market share within the region.
Balloon Training Consultant
Pioneer Europe Limited
National
2015.10 - 2016.03
- Participated in professional development workshops and seminars, staying abreast of advancements in the field of corporate training.
- Devised strategic plans to align training modules with business goals.
- Managed group dynamics to facilitate conducive learning environments.
- Incorporated practical exercises into sessions, improving on-the-job application of learned skills.
Retail Store Manager & Director
Just So Balloons
Bristol
2009.07 - 2015.09
- Oversaw daily cash management, minimising discrepancies and errors.
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
- Addressed customer complaints promptly, leading to higher retention rates.
- Enhanced store appearance with meticulous merchandising strategies.
Trainee Mortgage Advisor
London & Country
Bath
2008.03 - 2009.02
Assistant Branch Manager
Enterprise Rent-A-Car
Cardiff
2004.09 - 2008.06
Education
Bachelor of Arts - Business Systems & French
University of the West of England
Bristol 2000.09 - 2003.07
A-Levels - French, History, German
Henbury School
Bristol 1994.09 - 2000.06
Skills
- Customer relationship management software
- Strategic partnerships establishment
- Supply chain understanding
- Strong leadership qualities
- Account planning expertise
- Negotiating and closing deals
- Profit margin optimization
- Key account management
- Client networking and retention
- Business revenue forecasting
- Sales product development
- Amazon Vendor Central sales optimisation
Timeline
National Account Manager
Anagram International Limited
2024.07 - Current
National Account Manager
Pioneer Europe Limited
2017.05 - 2024.06
Regional Accounts Manager
Pioneer Europe Limited
2016.04 - 2017.04
Balloon Training Consultant
Pioneer Europe Limited
2015.10 - 2016.03
Retail Store Manager & Director
Just So Balloons
2009.07 - 2015.09
Trainee Mortgage Advisor
London & Country
2008.03 - 2009.02
Assistant Branch Manager
Enterprise Rent-A-Car
2004.09 - 2008.06
Bachelor of Arts - Business Systems & French
University of the West of England
2000.09 - 2003.07
A-Levels - French, History, German
Henbury School
1994.09 - 2000.06