James Pettitt

* Registering applicants

* Booking viewings

* Attending viewings

* Dealing with enquiries, both lettings and property management

* Issuing of application forms

* Conducted inventory checks regularly for accurate stock management

* Resolved any customer queries efficiently, promoting positive brand image

* Collaborated with team members to ensure smooth store operations daily

* Assisted in unloading deliveries, keeping backroom organisation optimal

* Ensure stock is replenished and displayed to company high standards

* To take ownership of a caseload and be responsible for your own portfolio of work

* To manage the completion of all tasks within service level agreement timescales as specifically set by the client or the company

* To proactively monitor own workload and prioritise action where required

* To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers

* Provide assistance with reviews of any subsidence related correspondence, including arborist reports, monitoring report, site investigation reports, scope reviews, structural engineers report reviews/ queries, loss assessor scopes, tenders, project management

* Dealing with all aspects of building insurance claims
* Liaising with external contractors to arrange works and to assist in addressing other queries as they arise at various sites/developments
* Assisting with owner requests to make alternations to their property and provide written permission
* Co-ordinating the statutory consultation procedures with leaseholders for all major works to be undertaken on sites/developments
* Assisting with reactive maintenance issues at sites/developments, assessing urgency and obtain quotations and issue works orders as necessary
* Establishing, developing and maintaining effective working relationships with all contractors and owners
* Production of typed documents ranging from letters, specifications, tender documents and others

* Providing a good quality customer service and ensuring claims decisions are made in a timely, fair and reasonable way 

* Assessing claims by demonstrating an understanding of our policy wording on our products to be able to communicate any decisions

* Appointing litigators by demonstrating an understanding of the working together document and its key principles 

* Ensuring solicitors are instructed in accordance with our policy terms and conditions and that claims sent to solicitors are managed efficiently and effectively 

* Organising workloads in an effective and efficient way and keep accurate records using appropriate system and claims processes and practices

* Running a caseload of fast track personal injury claims with focus on liability disputes, LVI allegations, fraud, occupancy issues and MIB claims
* Advising clients on the best course of action and keeping them informed of progress in line with strict service level agreements

* Reviewing of medical reports
* Negotiate settlements via MOJ portal and telephone correspondence with third parties
* Maintaining a high standard to deliver an exceptional service

* Dealing with all aspects of motor claims from notification to settlement within agreed limits
* Dealing with all aspects of household claims from notification to settlement within agreed limits

* Liaising with customers, third parties, other insurers and solicitors regarding all aspects of a claim

* Liaising with contractors, suppliers and loss adjusters regarding all aspects of a claim