Rhys Williams
Sudbury,Suffolk
Summary
Dynamic and results-driven professional with a proven track record in resilience during high-pressure situations and crisis resolution. Demonstrates exceptional leadership development skills, coupled with expertise in budgeting and financial analysis. Committed to delivering outstanding customer service while ensuring regulatory compliance and effective decision making. Aspires to leverage these competencies to drive organisational success and growth.
Hardworking , brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
20
20
years of professional experience
Work history
Operations manager
Holiday Inn Hotel
Southend-on-Sea, Essex
2020.05 - 2023.04
- Assisted in developing risk mitigation strategies to support business continuity during crises.
- Supported teams in achieving business objectives on time and within budget constraints.
- Contributed to project delivery to ensure successful outcomes.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
General manager
The Black Lion
Long Melford, Suffolk
2012.05 - 2019.06
- Increased overall operational efficiency by implementing new management strategies.
- Managed key stakeholder relationships for smoother project completion.
- Established successful partnerships with other companies for mutual growth.
- Maintained compliance with industry regulations at all times.
Guest relations coordinator
Whatley Manor
Malmesbury, Wiltshire
2010.04 - 2012.05
- Collaborated cross-functionally to ensure seamless guest experience throughout their stay at the hotel.
- Conducted regular follow-ups on guest requests and complaints, ensuring they were addressed promptly and satisfactorily.
- Handled group bookings efficiently, reducing waiting time for other guests at the reception area.
- Coordinated with housekeeping staff, ensuring clean and comfortable rooms for guests.
General manager
Baummans Brasserie
Coggeshall, Essex
2006.03 - 2010.02
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Maintained compliance with industry regulations at all times.
- Improved staff retention with robust HR policies and procedures.
- Handled customer complaints diplomatically, ensuring satisfactory resolution.
Restaurant supervisor
Bauumans BrasserieC
Coggeshall, Essex
2003.02 - 2006.03
- Trained new staff members, leading to improved service standards.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Fostered team cohesion through regular communication and feedback sessions.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
Education
AVCE - HOSPITALITY
Colchester Institute
Colchester 09/2002 - 07/2003
Skills
- Resilience in high-pressure situations
- Crisis resolution
- Leadership development
- Budgeting and financial analysis
- Outstanding customer service
- Regulatory compliance
- Decision making
Timeline
Operations manager
Holiday Inn Hotel
2020.05 - 2023.04
General manager
The Black Lion
2012.05 - 2019.06
Guest relations coordinator
Whatley Manor
2010.04 - 2012.05
General manager
Baummans Brasserie
2006.03 - 2010.02
Restaurant supervisor
Bauumans BrasserieC
2003.02 - 2006.03
AVCE - HOSPITALITY
Colchester Institute
09/2002 - 07/2003