Erin Fraser

Having joined at the very start up of the business my role has evolved to meet the business needs in line with my experience

Duties Included -

• Focal point for front of house
• Handling and overseeing all day-to-day operations
• Supervision and training of employees
• Interact with customers, both in person and online
• Cash Handling
• Implemented quality control measures, enhanced product standards
• Helped build the various menus
• Reduced overhead costs through efficient resource allocation and budget management
• Handled negotiations with outside vendors and service agencies to meet the restaurant's needs
• Stock ordering
• Private events
• Deputising for owner in her absence
• Social media
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Quality assurance and compliance
• Assisting the owner in all aspects of the business

• Front of House – customer services, food deliveries, handling cash, and supporting events

• After coming to Germany this role helped improve my German conversational skills while building on the skills I currently have
• Duties Included -
• Organising staff training, meetings and weekly rota's
• Taking and processing food orders and payments
• Doing the weekly stock order
• Responsible for taking customer bookings
• Being flexible to work on the bar and the floor if needed
• Working high volume, big events

A six-month opportunity to support the resourcing team in attracting and sourcing highly experienced contractors for supply to the oil and gas industry

• Duties Included -
• Utilising all relevant job and social media platforms to source suitable candidates as well as updating the internal database
• Creating job advertisements and publishing them online
• Formatting CV's to submit to clients
• Building relationships with both candidates and clients in order to best match their requirements
• Ensuring candidate availability was kept up to date
• Completing many training courses, for example I completed my IWCF level 1 to better understand the jobs we were offering and what skills to look for in candidates

This was a short-term contract as a live in au pair working for a local family looking after their three young children

• My responsibilities included the care of the children in the home and safe transport to school and their multiple activities
• Maintained tidy environment through regular housekeeping tasks
• In charge of all homework tasks in Dutch, German and English

• Full time receptionist role
• This role required a high level of multi-tasking across other departments in the hotel and the cocktail bar
• The hostess role was key in ensuring a first-class customer service experience in such a prestigious hotel
• Duties included -
• Completing the cash up for the whole restaurant
• Being the main focal point for customers and ensuring the customer experience was first class
• Taking bookings, responding to emails and enquiries
• Working closely with the senior management team, ensuring that all details about upcoming events and special requirements were communicated effectively
• Prestigious hotel in Sydney, NSW
• Company Overview: Prestigious hotel in Sydney, NSW

• Main role was to deliver silver service in the restaurant and an efficient service in the bar
• Working as a key team member to ensure a high degree of professionalism was delivered