Rhys Hughes
Llanilar,Ceredigion
Summary
Dedicated professional with strong communication and problem-solving skills, providing exceptional support in diverse environments. Bilingual in Welsh and English, enhancing cultural insights and team collaboration. Proficient in CRM systems and Microsoft Office, demonstrating effectiveness in both independent and team settings. Committed to driving organizational success while pursuing continuous growth opportunities.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Marketing Conversion Support Officer
Aberystwyth University
Aberystwyth, Ceredigion
09.2023 - Current
- Supported planning and evaluation of student recruitment campaigns to enhance applicant engagement.
- Assisted with organisation and delivery of applicant events, including open days and webinars.
- Utilised CRM systems to segment audiences and personalise communications for effective engagement.
- Collaborated across departments to ensure consistent sharing of accurate information.
- Responded to applicant enquiries, providing clear guidance to aid decision-making.
Barista
Caffi Colwyn Beddgelert
Beddgelert, Gwynedd
04.2016 - 09.2023
- Maintained highest standards of conduct and personalised customer service.
- Adhered to health, hygiene, and safety procedures consistently.
- Collaborated with team members to deliver exceptional service quality.
- Accurately processed customer payments to ensure efficient transactions.
- Prepared and served hot and cold beverages, including fresh coffee and teas.
Customer Service Assistant
Aberystwyth University
Aberystwyth, Ceredigion
10.2022 - 04.2023
- Stocked and rotated inventory regularly.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
Customer-service associate
Allports fish and chips Porthmadog
Porthmadog, Gwynedd
10.2018 - 04.2019
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Addressed customer service enquires quickly and accurately.
- Greeted customers warmly and politely when entering chip shop, creating an excellent first impression.
- Followed portioning guidelines when cutting fish and distributing chips, keeping waste minimal and menu costs accurate.
- Created all food orders to high-quality standards, with accurate portion sizes and within timeframe targets.
Education
Master of Science - International Business & Marketing
Aberystwyth University
Aberystwyth, CGN 09.2022 - 12.2023
BSc - Business and management
Aberystwyth University
Aberystwyth, CGNBTEC Level 3 Extended Diploma - Business
Coleg Meirion-Dwyfor
GCSEs -
Ysgol Eifionydd
Skills
- Punctuality and reliability
- Communication proficiency
- Bilingual: Welsh and English
- CRM systems knowledge
- Microsoft Office experience
- Independent and team-oriented work
- Proactive and positive attitude
Affiliations
- Sports
- Podcasts
- Running
- Socialising
Languages
Welsh
Fluent
English
Fluent
References
References available upon request.
Custom
Eurgain Davies, Aberystwyth University, Conversion Project Manager, Email: ehe2@aber.ac.uk
Jane Hughes, Caffi Colwyn, Beddgelert, Caernarfon, LL55 4YA, Tel 01766 890374
Timeline
Marketing Conversion Support Officer
Aberystwyth University
09.2023 - Current
Customer Service Assistant
Aberystwyth University
10.2022 - 04.2023
Master of Science - International Business & Marketing
Aberystwyth University
09.2022 - 12.2023
Customer-service associate
Allports fish and chips Porthmadog
10.2018 - 04.2019
Barista
Caffi Colwyn Beddgelert
04.2016 - 09.2023
BSc - Business and management
Aberystwyth University
BTEC Level 3 Extended Diploma - Business
Coleg Meirion-Dwyfor
GCSEs -
Ysgol Eifionydd
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