Rhys Gunn
Sheldon,Birmingham
Summary
A motivated and results-driven sales advisor and key-holder, with 8 years experience in a customer-facing role and team collaboration, known for delivering exceptional and friendly service. Have consistently set myself goals to achieve company targets by as much as +45%. A motivated and fast learner, thrive in dynamic retail environments and enjoy supporting team success. Now seeking to progress into an Assistant Store Manager role to apply leadership potential, drive performance, and contribute to overall store and business-wide growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Sales advisor
Hotel Chocolat
Dudley, West Midlands
2024.03 - Current
- Boost sales and customer loyalty with demonstration of product knowledge.
- Create warm and welcoming environment for customers to shop in.
- Communicate with all levels of team to ensure smooth running of business operations.
- Assist with stock level maintenance to ensure fulfillment needs are met where possible.
- Work toward daily and weekly targets by setting attainable goals and motivate others to achieve.
Sales assistant
The Chuckling Cheese Company
Dudley, West Midlands
2023.10 - 2024.04
- Maintained clean and well-organised displays using effective merchandising techniques and attention to detail.
- Converted browsers to loyal customers by relaying product knowledge and creating a welcoming shopping environment.
- Worked with the team to maintain a high standard of cleanliness and food hygiene to pass food safety inspections.
- Hosted events to introduce customers to the unique products and instill brand loyalty.
Retail assistant
West Midlands Safari Park
Kidderminster, Worcestershire
2018.07 - 2022.08
- Worked collaboratively with other departments in the business to enhance customer experience and boost sales.
- Proactive in understanding sales targets and the best approach to attaining them.
- Tailored each customer's experience to personal needs to create welcoming environments resulting in returns.
Education
Bachelor of Science - Zoology
University of Lincoln
Lincoln 2020.10 - 2023.06
Diploma of Higher Education - Animal Care and Management
Kidderminster College
Kidderminster 2018.09 - 2020.04
Skills
- Target oriented goals
- Motivated learner
- Customer Service
- Communication - Within team, wider business and clientele
- Problem solving and overcoming objections
- IT skills - Email professionalism, Microsoft software
- Team work - Independence, collaboration
Affiliations
- Sustainability
- Animal Conservation
Timeline
Sales advisor
Hotel Chocolat
2024.03 - Current
Sales assistant
The Chuckling Cheese Company
2023.10 - 2024.04
Bachelor of Science - Zoology
University of Lincoln
2020.10 - 2023.06
Diploma of Higher Education - Animal Care and Management
Kidderminster College
2018.09 - 2020.04
Retail assistant
West Midlands Safari Park
2018.07 - 2022.08