Rhys Edwards
Bala,Gwynedd
Summary
Compassionate housing officer with solid understanding of affordable housing and property management. Adapts quickly to changing situations and finds innovative solutions to improve housing quality and tenant satisfaction. Utilises data and technology knowledge to improve housing operations.
Experienced gained within a variety of different employment fields, including outdoor labour, public engagement & data recording.
Overview
15
15
years of professional experience
Work history
Housing Officer
Grwp Cynefin Housing Association
Denbigh, Denbighshire
2019.03 - Current
- Tracked rental payments weekly for over 350 tenants.
- Conducted home inspections to identify safety issues and report repairs.
- Monitored tenant matters using company software.
- Recorded data on handheld devices.
- Coordinated with utility companies during property reletting.
- Collaborated with local agencies to provide housing and assist in preventing homelessness.
- Managed void properties to minimise income loss.
- Engaged with communities to address anti-social behaviour issues.
Police Officer
North Wales Police
Gwynedd South, Gwynedd
2017.03 - 2019.03
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Protected life and property by enforcing UK laws and regulations.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Produced comprehensive crime reports with meticulous attention to detail.
- Responded quickly to emergency situations, leading calm and effective negotiations under pressure with suspects to diffuse highly charged situations.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Fencer
Penllyn Fencers
Llanuwchllyn, Bala
2014.01 - 2017.03
- Assisted in setting up new fencing and performed regular maintenance on existing fence rows for agricultural clients.
- Supported installation of various types of fences to ensure customer satisfaction.
- Installed fencing on terrain over 2500ft.
- Followed health and safety guidelines to maintain a safe working environment for self and colleagues.
- Worked outdoors in various weather conditions while conducting dynamic risk assessments.
- Practised safe handling procedures for equipment to minimise risks on job sites.
- Conducted regular checks on tools and equipment to ensure optimal functionality.
- Completed fence repairs promptly to extend the lifespan of fences.
Outdoor Instructor
Urdd Gobaith Cymru
Bala, Gwynedd
2011.01 - 2014.01
- Prepared and delivered activities for groups of 20, focused on participation, development and enjoyment for children and adults.
- Maintained consistent energy, enthusiasm and professionalism throughout land and water activities for optimum customer satisfaction.
- Administered first aid, reporting incidents and near misses when required.
- Ensured Centre's policies and procedures were adhered to by all for participants and colleagues safety.
- Conducted risk assessments, ensuring safe outdoor adventures.
Education
NVQ Level 3 - Personal Training
The Training Room
Cardiff2010-08
A-Levels -
Ysgol Y Berwyn
Gwynedd2006-07
Certificate of Higher Education - Information & Communicating Technology
Coleg Meirion-Dwyfor
Dolgellau2006-06
GCSEs - Highschool
Ysgol Y Berwyn
Gwynedd2004-07
Skills
- Confident with verbal & written communication
- Ability to learn new skills
- Experienced at teamwork & lone working
- Bilingual in English & Welsh
- Computer & tablet device literate; Microsoft Teams, Word & Excel
- Level 4 Standard Driving Award (North Wales Police)
- Work well under pressure to meet targets
- Actively maintaining good levels of fitness for work & wellbeing
- Experience working outdoors in all weather conditions
- Handheld & power tool proficiency
Timeline
Housing Officer
Grwp Cynefin Housing Association
2019.03 - Current
Police Officer
North Wales Police
2017.03 - 2019.03
Fencer
Penllyn Fencers
2014.01 - 2017.03
Outdoor Instructor
Urdd Gobaith Cymru
2011.01 - 2014.01
NVQ Level 3 - Personal Training
The Training Room
A-Levels -
Ysgol Y Berwyn
Certificate of Higher Education - Information & Communicating Technology
Coleg Meirion-Dwyfor
GCSEs - Highschool
Ysgol Y Berwyn