Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

RUWEYDA MOHAMED

Summary

Dynamic and adaptable biomedical science graduate with a strong academic foundation and diverse experiences in housing management, customer service, and scientific research. Proven success in managing service users, delivering excellent customer service, and executing complex research projects. Possesses the skills to thrive in a variety of roles. Eager to leverage problem-solving abilities, attention to detail, and strong communication skills in a challenging graduate role. Passionate about driving results in fast-paced environments while collaborating with multidisciplinary teams to achieve common goals. Currently seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Housing Officer

Serco
05.2023 - Current
  • Managed 100 service users, effectively addressing inquiries and resolving conflicts to maintain positive relationships within the community
  • Ensured compliance with housing regulations, conducting property inspections to ensure high-quality living environments
  • Developed and implemented strategies to foster a safe and thriving environment for service users
  • Collaborated with various teams to coordinate support services, ensuring service users' needs were met in a timely and efficient manner

Microbiology Laboratory Technician

Reed Staffing Services Ltd
01.2023 - 05.2023
  • Conducted sample preparation, registration, and analysis according to established procedures, ensuring high standards of accuracy and safety
  • Assisted in preparing reagents and media for experiments, supporting effective laboratory operations
  • Maintained lab equipment, ensuring compliance with health and safety regulations and smooth laboratory functioning
  • Documented experimental data meticulously and contributed to research activities and report generation

Sercotest Centre Operative

SSGC Ltd
05.2021 - 01.2022
  • Assisted customers through the PCR COVID-19 testing process, ensuring clear communication and providing step-by-step guidance
  • Delivered exceptional customer service while maintaining high levels of accuracy in testing and sample collection
  • Worked efficiently in a fast-paced environment, meeting tight deadlines and ensuring customer satisfaction

Receptionist

Chinese Medical Centre
01.2018 - 03.2020
  • Managed incoming calls, booked appointments, and coordinated communications between clients and medical staff
  • Streamlined the patient flow by effectively organizing schedules and ensuring smooth clinic operations
  • Provided excellent customer service, enhancing the client experience and maintaining a welcoming environment

Education

BSc (Hons) - Biomedical Science

Aston University
01-2024

A Levels - Religious Studies, Chemistry, Biology

Shireland Collegiate Academy

Skills

  • Communication & Customer Service
  • Strong verbal and written communication skills with the ability to explain complex information clearly
  • Experienced in resolving conflicts and managing diverse service user needs
  • Proven track record of delivering high-quality customer service in both fast-paced and regulated environments
  • Property inspections
  • Conflict resolution

Languages

English (Native)
Somali (Fluent)
Arabic (A1 - Beginner)

Hobbies and Interests

Sports: Team Basketball, Football, Reading (Science, Fiction), Personal Development

Timeline

Housing Officer

Serco
05.2023 - Current

Microbiology Laboratory Technician

Reed Staffing Services Ltd
01.2023 - 05.2023

Sercotest Centre Operative

SSGC Ltd
05.2021 - 01.2022

Receptionist

Chinese Medical Centre
01.2018 - 03.2020

BSc (Hons) - Biomedical Science

Aston University

A Levels - Religious Studies, Chemistry, Biology

Shireland Collegiate Academy
RUWEYDA MOHAMED