Sue Bennett
Camberley,Surrey
Summary
I am a commercially minded professional with a strong ability to see the big picture while understanding business from the ground up. Founder of a successful corporate golf events company, bringing proven experience in organisation, stakeholder management, and delivering high-quality results. A warm, enthusiastic people person with a positive disposition, combining analytical thinking with creativity and innovation. Highly organised, efficient, and detail-oriented, with excellent communication and interpersonal skills. Known for strong integrity, professionalism, and a collaborative team-focused approach, consistently striving for the highest standards.
Overview
37
37
years of professional experience
Work history
Housing Officer
Pinnacle Group
04.2022 - 02.2026
- Manage all aspects of a military accommodation patch of over 650 properties
- Showcase and present MOD properties to military families
- Perform Move In, Move out, Pre-Move In, Pre-Move out and 14 day observation appointments/presentations with families and administer all relevant paperwork
- Hold contractors accountable to the property move in standard set by the Defence Infrastructure Organisation (DIO), evidencing through photos and quoting Move In Standard contract on Move In paperwork
- Hold occupants accountable to the property move out standard set by the DIO
- Assess, apply and inform occupants, face to face of charges for damages to properties and administer these charges
- Defuse challenging situations
- Accompanying bailiffs to eviction appointments
- Scoping (snagging) properties and liaise with contractors
- Problem solving and conflict resolution
- Rental Inspections visits
- Liaise, email and respond to occupant's enquiries and issues
- Follow up & chase contractors to resolve occupant's issues
- Liaise with contractors
- Make site visits and survey properties
- Patch Management – assessment of communal areas, trees, roads, signs, fly-tipping
- Administer patch management reports, photos and raise jobs on NEC system for contractors to attend
- Administer appointment paperwork to occupants and various internal departments
- Upload appointment paperwork and close appointments
- Adapt to fast paced environment - processes changing frequently - able to adapt quickly
Facilities Manager - (Housing officer & Site manager)
Amey PLC
02.2021 - 04.2022
- Present and move army personnel in and out of Army properties
- Supervise maintenance of properties
- Supervise maintenance of grounds, roads, trees and playparks
- Void inspections
- Meter readings
- Administrate all appointments, emails, letters, reports, Barracuda computer system
- Complete reports on grounds, roads, trees and playparks
- Ordering of carpets, redecoration, etc, charges and MOD forms
- Liaise with tradesman and contractors
- Complete reports on tradesman’s visits
- Liaise with occupants
- Organising diary of appointment
Events, Sales & Marketing Manager
Lakeside International Hotel
03.2019 - 02.2021
- Generated £60,000 of new business in the first 12 months
- Created, organised and sold out new events – Comedy dining nights ‘Only Fools & Horse’ and ‘Fawlty Towers’
- Created, presented and sold the hotels events, functions and facilities
- Organised all events and functions
- All office administration, emailing and liaising with clients
- Coordinating all the events on the day
- Invoicing and taking credit card & chasing payments
- Designing marketing material- banners, poster and flyers
- Marketing and researching marketing and sales opportunities
- Coordinating with differing departments of the hotel
Wedding Coordinator
Pine Ridge Golf Club
07.2018 - 03.2019
- Bringing in new wedding business, very successfully
- Administrating, organising and liaising with clients
- Operational on the wedding day coordinating the day
- Invoicing and chasing payments
- Marketing and researching marketing and sales opportunities
- Hitting targeted sales goals
- Coordinating with differing departments of the golf club and suppliers
- Presenting and selling facilities and packages to clients
- Follow up calls and emails to close the sale
- Administrating and creating signage
- Recording data and monitoring sales activity on CRM computer system
- Booking wedding and itinerary in to ESP booking system
- Organising Wedding Fair event – liaising with suppliers, selling stands
Running business & Raising my family
01.2000 - 12.2015
- Powerlines Golf Training product - receptionist/ customer service/sales/marketing/ advertising
- Managed ex-husbands media and golf coaching career – negotiating employment with Sky Sports -commentating & golf pundit, Golf Monthly articles, England National Golf Team, Welsh Womens National Golf Team and coaching Nick Faldo
- Bringing up my children
Running own golf events business
Pure Golf
01.1998 - 01.2007
- Organising golf events for corporate companies for Visa card, Volkswagen, Bank of Scotland, Numora Bank
- Organise travel, flights, golf courses, hotel and diaries
- Liaising with clients and their customers
- Liaising with venues
- Supplying logoed merchandise
- Liaising with suppliers
- Supplying logoed administration and logoed computerised leaderboards
- Marketing and advertising
- Book Keeping
- Office administration
- Generating new customers and sales
- Managing events with venue staff and team
Sales manager
Clarion Golf
01.1996 - 01.1998
- Liaising with customers
- Liaising with suppliers
- Sales of merchandise
- Administration and computer recorded data
Golf equipment Field Sales Rep
Fazer
01.1994 - 01.1996
- Liaising with clients
- Time managed appointment
- Travelled the South of England
- Studied new developments and components of golf equipment
- Sold golf equipment
Office and Receptionist Temping
01.1993 - 01.1994
- Liaising with clients
- Managed a receptionist switchboard
- Administration and office filing
- Computer literate
Top sales person for 2 years
Petron Golf
05.1990 - 01.1993
- Converting and sold golf clubs to customers using computer simulator
- Measuring up golf clubs to the customers individual physical statistics
- Administration of orders
- Studying latest technology
Office Administration, Computer & Pro Shop assistant - Old Thorns Golf Club
01.1990 - 05.1990
Travel Agent - General administration assistant – Fetes
11.1989 - 01.1990
Receptionist and office administration – Haslemere Design
09.1989 - 11.1989
Assistant Secretary – Blackmoor Golf Club
01.1989 - 04.1989
Set -up own catering Halfway House business – Blackmoor Golf Club
10.1988 - 03.1989
Office Administration and receptionist – Nash & Vann Solicitors
10.1988 - 01.1989
Education
O Levels - English and Maths
A Levels - Art and Sociology
Foundation level Art & Design Degree - undefined
Diploma - Child Psychology
Skills
Stakeholder engagement & relationship building
Excellent verbal and written communication
Big-picture thinking
Creative problem solving
Process improvement
Attention to detail
Positive, solutions-focused mindset
Strong organisational skills
Testimonials
- Sue from Pinnacle responded positively, conducted with utmost professionalism and managed comms with the family with aplomb. She turned a potential negative into a positive experience for the family.- Martin - Defence Infrastructure Organisation
- Hello Susan, It was a pleasure meeting you this morning, you’re not only professional but a very down to earth and a lovely person. Thank you for taking the time to have such a nice conversation with me, I truly appreciated that. - Sophia – Resident (Military Serving Personnel)
- I’ve been living in SFA for the past 13 years and had some horrible experience and service from the then Carillon Amey, Amey and now Pinnacle. I would like to take this moment to praise the service i received on march out from the housing officer (Sue Bennett). It was by far the best interaction and the most helpful service i had ever received throughout my time living in a SFA. Grateful if you can past on the compliment, Thank you very much. - F. Collins - Resident (Military Serving Personnel)
- Hi Sue, Really great to see some positive feedback to end the week. Thank you for all of the hard work you do, I really appreciate having you on our team! - Edward Rigby, Pinnacle Group Regional Manager, South East
- That is amazing Sue! Well done, and as is standard with you, the families know they can trust you and you will go the extra mile to make them comfortable and reassured.- Natalie Fitzpatrick CIH, Pinnacle Group Area Manager, Aldershot
Timeline
Housing Officer
Pinnacle Group
04.2022 - 02.2026
Facilities Manager - (Housing officer & Site manager)
Amey PLC
02.2021 - 04.2022
Events, Sales & Marketing Manager
Lakeside International Hotel
03.2019 - 02.2021
Wedding Coordinator
Pine Ridge Golf Club
07.2018 - 03.2019
Running business & Raising my family
01.2000 - 12.2015
Running own golf events business
Pure Golf
01.1998 - 01.2007
Sales manager
Clarion Golf
01.1996 - 01.1998
Golf equipment Field Sales Rep
Fazer
01.1994 - 01.1996
Office and Receptionist Temping
01.1993 - 01.1994
Top sales person for 2 years
Petron Golf
05.1990 - 01.1993
Office Administration, Computer & Pro Shop assistant - Old Thorns Golf Club
01.1990 - 05.1990
Travel Agent - General administration assistant – Fetes
11.1989 - 01.1990
Receptionist and office administration – Haslemere Design
09.1989 - 11.1989
Assistant Secretary – Blackmoor Golf Club
01.1989 - 04.1989
Set -up own catering Halfway House business – Blackmoor Golf Club
10.1988 - 03.1989
Office Administration and receptionist – Nash & Vann Solicitors
10.1988 - 01.1989