Rhys Black
Glasgow
Summary
Experienced Crew Trainer with a range of experience in quality customer service in high pressure environments as well as problem solving and teamwork behind the scenes, working closely with managers to ensure targets were hit and shifts go as smoothly as possible. Promoting sales with great product knowledge and being a role model to new and experienced staff, showing off company values and helping out wherever necessary
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Dunbar, East Lothian
09.2020 - Current
- Reinforced hygiene and food safety procedures.
- Received and processed cash and card payments accurately.
- Set positive examples for team members by demonstrating quality service.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Acted as team player by helping colleagues finish their tasks.
- Part of Crew Trainer team of 12 that increased training coverage by 20% collectively over 2 months.
- Worked closely alongside management team to help overcome any problems and hit shift targets.
Medical Secretary Assistant
Edinburgh Adult Psychiatry
Dunbar, East Lothian
06.2023 - Current
- Received, sorted and distributed incoming emails.
- Monitored and updated budget and account records.
- Kept and maintained accurate filing system for preservation of office information.
- Stuck to strict time-scale and ensured no work was overdue or delayed
- Improved skills in Excel and Word
- Collate customer responses/reviews and analyse data, finding ways to better the provided service
Golf Teaching Assistant
Gordon Dunn
Dunbar, East Lothian
06.2020 - 09.2021
- Prepared drills and lessons specialised to students individually as well as in groups
- Identified skills and weaknesses and offered advice on how to improve specific aspects of their game
- Worked closely alongside the Golf Pro, working out effective ways to carry drills and lessons.
Education
Bachelor of Science - Physiology and Sport Science
University of Glasgow
Glasgow 09.2022 -
Skills
- Customer service
- Complaint resolution
- Cash handling
- Problem Solver
- Team Player
- Sales strategies
Languages
English
Native
German
Beginner
Timeline
Medical Secretary Assistant
Edinburgh Adult Psychiatry
06.2023 - Current
Bachelor of Science - Physiology and Sport Science
University of Glasgow
09.2022 -
Crew Trainer
McDonald's
09.2020 - Current
Golf Teaching Assistant
Gordon Dunn
06.2020 - 09.2021
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