Mariana Calinescu
Sutton ,United Kingdom
Summary
Working in McDonald's for 7 years has been an incredible journey of growth and learning, where I evolved from Customer care to a crew trainer status. Gaining experience at every step along the way. When I first started, my role was focused on providing excellent customer service, greeting guests, taking orders, and ensuring every customer is left satisfied. This job has taught me the importance of communication, patience and problem solving. As I learned how to handle different customer needs and situations with professionalism and a positive mind.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Crew Trainer
McDonald's
Sutton , United Kingdom
07.2019 - 01.2026
- Instructed new team members on correct procedures for all areas of operations.
Education
NVQ Level 1 - Kitchen
Ion Mincu
Vaslui, Romania 09.1997 - 09.2001
Skills
- Work in a fast paced environment
- Deal with busy times by being calm
- Customer Care and service
- Reliable
- Till work
- Teamwork
- Maintained a clean environment around me and customers
- Delivered high quality service
- Customer service
- Employee training
- Food safety
- Training development
- Customer relationship
- Communication skills
Languages
Romanian
First language
English
Intermediate
B1
Interests
- Spending time with my family
- Doing little activities all around
- Cooking
- Keeping things around me neat and tidy
Timeline
Crew Trainer
McDonald's
07.2019 - 01.2026
NVQ Level 1 - Kitchen
Ion Mincu
09.1997 - 09.2001