Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Rhiannon Bater

Bristol,South Gloucestershire

Summary

A dedicated, extremely hard-working and reliable individual pursuing flexible part-time or full-time employment.

My working roles have provided me with a range of workplace skills such as being a motivated team player with a professional attitude. I am also enthusiastic, organised, proactive and punctual with proven experience of customer service, stock control and administration.

Aims to drive customer satisfaction and to contribute positively in operational efficiency.

Overview

1
1
year of professional experience
8
8
years of post-secondary education

Work history

Customer Service Assistant

Step Up - One Stop Convenience Stores
Thornbury, South Gloucestershire
2025.08 - Current
  • Prioritised tasks during busy periods for maximised productivity.
  • Delivered exceptional customer services to enquiring shoppers. Going above and beyond for customers.
  • Worked calmly under busy spells and pressure.
  • On a day to day basis dealt with hundreds of parcels for delivery, liaising with delivery drivers and processing administration
  • Improved customer relations by managing customer complaints effectively.
  • Ensured the shop was immaculate and well stocked.

Customer & Post Office Assistant

SPAR
Chipping Sodbury, South Gloucestershire
2024.12 - 2025.08
  • Delivered exceptional customer service by assisting shoppers with inquiries and ensuring a positive shopping experience.
  • Managed inventory and restocked shelves maintaining product availability and store organisation.
  • Operated the cash register efficiently handling transactions accurately and responsibly.
  • Collaborated with team members to achieve sales and targets and improve store performance.
  • Demonstrated strong communication skills and commitment to upholding store policies and procedure.

Post Office Duties

  • Processed mail and packages efficiently, ensuring accurate handling and timely despatch.
  • Maintained records, and balanced cash registers at the end of the day. Handled large cash deposits and withdrawals, ensuring accurate and efficient counting.
  • Worked with team members to maximise operational efficiency.

Education

Level 2 BTEC Technical Diploma - Animal Management

SGS College
Filton, Bristol
2021.01 - 2022.01

Level 3 Extended National Diploma - Art, Design and Communications

SGS College
Filton, South Gloucestershire
2022.01 - 2024.01

GCSEs - English, Mathematics, Double Science, Business Studies, Sociology, German, Photography

Castle School
Thornbury, South Gloucestershire
2016.01 - 2021.01

Skills

  • Teamwork
  • Returns management
  • Composure under pressure
  • Polite and friendly
  • Refund processing
  • Customer facing experience
  • Communication
  • Delivery tracking assistance
  • Online customer assistance
  • Data entry efficiency
  • Cash handling
  • Complaint management
  • Payment Processing
  • Order processing
  • Customer engagement
  • IT Skills - Word, Excel, PowerPoint

Affiliations

  • My love for photography has enabled me to develop my communication skills with clients and enables me to use my creative ability in taking high quality photos covering a wide range of subjects which have included wildlife, nature, animal portraits and sports action shots.
  • I enjoy coaching martial arts and helping children develop confidence and learn self-defence skills.

References

References available upon request.

Timeline

Customer Service Assistant

Step Up - One Stop Convenience Stores
2025.08 - Current

Customer & Post Office Assistant

SPAR
2024.12 - 2025.08

Level 3 Extended National Diploma - Art, Design and Communications

SGS College
2022.01 - 2024.01

Level 2 BTEC Technical Diploma - Animal Management

SGS College
2021.01 - 2022.01

GCSEs - English, Mathematics, Double Science, Business Studies, Sociology, German, Photography

Castle School
2016.01 - 2021.01
Rhiannon Bater