Jamie Flaherty
London,United Kingdom
Summary
A motivated and adaptable professional with strong customer service experience and proven ability to work effectively in fast-paced environments. Skilled in communication, problem-solving, and supporting both customers and colleagues with a calm, organised approach. Brings leadership experience, a proactive attitude, and a commitment to delivering high-quality work. Quick to learn, dependable, and able to confidently take on new responsibilities.
Overview
3
3
years of professional experience
Work history
Customer Service Assistant
ASDA
09.2022 - 12.2025
- Being the first point of contact for customer enquiries.
- Handling over 50+ in-store and telephone enquiries a day.
- Supervising and managing a team of 10 sales assistants to maximise customer satisfaction.
- Employ active listening and empathy to understand concerns and finding satisfactory solutions doe customers and the company in a timely manner.
- Conduct daily cash reconciliations to detect discrepancies and ensure that tills are replenished for the next day.
- Creating weekly staff rotas to ensure that staff are covered for any absences and customer service is not adversely affected.
- Training new colleagues in company protocols ad customer handling to sharpen the team's overall performance at both the checkouts and customer service desk.
Education
St Ignatius College (2013-2018)
CONEL (2018-2022)
Skills
- Problem solving
- Communication
- Microsoft Office
- Adobe software
- Teamwork
- Time management
- Creative
- Adaptable
References
References available upon request.
WORK EXPERIENCE
Carpentry - P DEVANE CONSTRUCTION LTD
- Assisted with measuring and marking materials accurately.
- Helped cut timber and other materials under supervision.
- Followed safe working practices on every job.
Video Director - Arsenal Football Club
- Working/Communicating in a team, preparing meetings with project manager
- Assisting with ideas for project
- Recording a suitable informational video for safeguarding and stewards
Camera Operator/Video Editor - Drift Fit LT
- Working independently with a professional athlete
- Using camera equipment and editing software
- Organising and handling a lot of footage
Timeline
Customer Service Assistant
ASDA
09.2022 - 12.2025
St Ignatius College (2013-2018)
CONEL (2018-2022)