Lauren Russell

• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Assisted customers with varying questions using product knowledge and service expertise.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• One of the things that I really enjoy about my Job is interacting with customer and understanding there needs while keeping everyone calm in that situation
• Assisting customers when as a store we are very busy and being able to multitask on the self service but also helping customer take off tags or any questions they may have
• Even though we do use more technology there are still customers that struggle with the more newer system on the self service so I tend to help them navigate how to use them

• Prepared letters and other business documentation.
• Answered inbound and outbound enquiries via phone and email.
• Monitored stationery and office equipment stock levels, ordering more as necessary.
• Built and maintained strong working relationships with colleagues across all levels of business.
• Transported notes and relevant documentation
• Took minutes and took an attendance list of who was there this created strong relationship between colleagues
• I helped students and prioritised what they needed which would range from financial help or even asking directions to there next lecture
• When I have helped student I always have empathy and patience with them.
• I have been trained as a mental health first aider and I had to open up reception but also close it

I am able to keep calm under a lot of pressure when they store would be busy this would allow me to be able to resolve whatever this issue may have been

I have a genuine interest in helping people and I can communicate with other staff members to make sure we are all working as team on the self serve to ensure that we have a positive, friendly and helpful work environment

I use everyday various technical skills when I operating tills or self service