Rhianna Maguire
Penrith
Summary
Proven team member and customer service expert from Centre Parcs, adept at enhancing customer satisfaction and managing high-stress situations. Skilled in bar equipment operation and fostering team collaboration, I excel in maintaining cleanliness standards and delivering exceptional service. My adaptability and effective communication have consistently improved team efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Centre Parcs Bar Team Member 2022- Present
Centre Parcs
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for customers.
- Supported fellow bartenders during high-stress situations by stepping in wherever help was needed most urgently, whether it was taking orders or cleaning up spills.
- Excepting payments and processing transactions.
- Ensuring food safety standards.
- Managing front of house team members.
- Prepping bar and restaurant for shift take over.
- Delivery excellent customer service skills.
- Taking and serving food orders.
Housekeeper
Appleby Manor Hotel
09.2022 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Stocking and maintaining an inventory.
Cashier
Mama Roma Pizza
05.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked well under pressure during busy periods.
- Delivering excellent customer service.
- Worked well as a team.
Education
Art& Design - Extended Diploma
Leeds City Collage
Leeds 09.2022
Maths, English, Geography, Art - GCSE
Whitcliffe Mount School
Cleckheaton 05.2020
Skills
- Bar equipment operation
- Cleanliness standards
- Hygiene practices
- Product presentation
- Team management
- Time management
- Customer service and support
- Visualisation skills
- Adaptable
- Flexible
- Team player
- Organised
- Drink Preparation
- Upselling strategies
- Customer Service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing Personality
- Payment Processing
- Food Running
- Team training and development
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Calm and Composed
- Decision-Making
- Relationship Building
- Self Motivation
- Professionalism
Timeline
Centre Parcs Bar Team Member 2022- Present
Centre Parcs
05.2023 - Current
Housekeeper
Appleby Manor Hotel
09.2022 - 04.2023
Cashier
Mama Roma Pizza
05.2021 - 01.2022
Art& Design - Extended Diploma
Leeds City Collage
Maths, English, Geography, Art - GCSE
Whitcliffe Mount School