Renu Dhanda

• Managed and mitigated customer risk by liaising with insurance brokers and external debt collection agencies.
• Communicated with internal and external parties and maintained sales ledger to ensure accuracy of systems data.
• Manage 300 complex key B2B accounts for 20 years through handling and allocating debit notes, rebates and discounts.
• Collect values of over £60m a month
• leading a team of 2 credit controllers
• Weekly conference calls with Luxembourg and Poland
• Forecasting
• unblocking accounts
• working with sales teams to resolve queries

Chased over 800 accounts

deal with dunning lists

chasing customers by phone and email

using on guard ,JDE,Sap

Allocating cash

taking incoming calls

Resolving queries

• Facilitated prompt resolutions of customer queries or claims by working closely with customer service team.
• Expertly resolved invoice queries to ensure no debt aged longer than 6 months.
• Communicated with internal and external parties and maintained sales ledger to ensure accuracy of systems data.
• Managed 1000 complex key B2B accounts for5 years through handling and allocating debit notes, rebates and discounts.
• Chased clients to procure payments in line with agreed terms and conditions.
• Managed 1000 customer accounts, encouraging early settlement of any outstanding payments..
• Negotiated payment plans suitable for clients.
• Monitored outstanding balances and followed up payments.

• Chased clients to procure payments in line with agreed terms and conditions.
• Negotiated terms and conditions, payment plans and settlements.
• Informed new customers on up-to-date credit terms and conditions.
• Investigated invoices, requesting appropriate evidence from suppliers.
• Dunning Reporting
• trained new members of Staff
• Acting supervised for 3 years