Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reniece John

Birmingham

Summary

One of the key strengths I bring is my ability to work efficiently in fast-paced environments while maintaining a high standard of customer service. Through my experience in retail, I have developed strong multitasking skills, allowing me to handle multiple responsibilities at once, from assisting customers to managing store operations, all while ensuring a smooth and positive experience. I take pride in creating a welcoming and professional environment for customers, understanding their needs, and delivering service that encourages them to return. My approachable nature, combined with strong communication skills, allows me to build positive relationships with customers and contribute to a strong team dynamic. This ultimately supports customer satisfaction, repeat business, and the overall success of the company. In addition, I have developed leadership and organisational skills through taking on responsibilities such as supervising staff, managing tasks, and supporting daily operations. I am proactive, reliable, and always willing to take initiative to improve processes and contribute to team performance. I am committed to maintaining high standards in both retail and hospitality settings.

Overview

1
1
Certification
5
5
years of professional experience

Work History

General assistant

Colicci Serpentine Lido Café
05.2026 - 09.2026
  • Delivered high-quality customer service across bar, café, and floor operations in a fast-paced environment
  • Prepared and served a range of cocktails, alcoholic and non-alcoholic drinks within the garden bar
  • Prepared and served coffee and hot beverages to a consistent standard
  • Operated tills and processed customer orders and payments accurately and efficiently
  • Took customer orders and communicated effectively with customers to ensure a positive experience
  • Supported floor service during busy periods, ensuring tables and customer areas are kept clean and presentable
  • Worked effectively as part of a team, adapting between different areas of service to meet operational demands
  • Maintained high standards of food hygiene, cleanliness and workplace environments

Host Supervisor

The Standard
02.2025 - 04.2026
  • Supervised front-of-house operations, ensuring a smooth and professional guest experience
  • Managed reservations, seating arrangements, and guest flow during busy service periods
  • Delivered exceptional customer service, handling guest enquiries and resolving issues promptly
  • Supported and guided team members to maintain high service standards
  • Created a welcoming and positive atmosphere, enhancing overall guest satisfaction

Store Manager

Zara
10.2023 - 01.2025
  • Managed daily operations within a high-traffic retail store, ensuring efficiency and organisation
  • Supervised staff and supported team performance to meet store targets and KPIs
  • Maintained visual merchandising standards in line with brand expectations
  • Assisted customers with product selection, styling advice, and resolving queries
  • Contributed to achieving sales targets through strong customer engagement and service

Store Manager

Victoria 2 School Wear
06.2021 - 09.2023
  • Managed day-to-day store operations, ensuring smooth opening and closing procedures
  • Led and supervised a team, creating staff rotas and maintaining productivity during busy periods
  • Handled stock control, ordering, and supplier communication to maintain inventory levels
  • Delivered high standards of customer service, resolving issues efficiently and professionally
  • Maintained a positive team environment and supported staff performance

Education

BEng - Mechanical Engineering

Aston University
Birmingham
01.2026

A Levels - undefined

Winchmore School
London
01.2024

Skills

Customer Service Excellence – Confident in delivering high-quality service, handling enquiries, and creating positive customer experiences

Team Leadership & Supervision – Experienced in managing staff, delegating tasks, and maintaining team performance

Teamwork& Collaboration – Experienced working effectively within busy retail and hospitality teams

Communication Skills – Strong verbal communication with the ability to engage with customers and colleagues professionally

Problem Solving – Able to resolve customer issues efficiently and maintain satisfaction under pressure

Time Management & Organisation – Effective at prioritising tasks and working in fast-paced environments

Stock Management & Merchandising – Skilled in stock control, replenishment, and maintaining visual standards

Cash Handling & Till Operations – Accurate in processing transactions and handling financial responsibilities

Adaptability – Comfortable moving between different roles and responsibilities to support team operations

Bar & Barista Service – Experienced preparing coffee, cocktails and a range of hot and cold drinks

Certification

Level 2 Food Health and safety, Level 3 Food Health and safety

Timeline

General assistant

Colicci Serpentine Lido Café
05.2026 - 09.2026

Host Supervisor

The Standard
02.2025 - 04.2026

Store Manager

Zara
10.2023 - 01.2025

Store Manager

Victoria 2 School Wear
06.2021 - 09.2023

A Levels - undefined

Winchmore School

BEng - Mechanical Engineering

Aston University
Reniece John