Renee Earl-Jarrett
Scunthorpe,United Kingdom
Summary
Hard working employee with expertise in time management, leadership, and strategic thinking. Demonstrates exceptional product knowledge and attention to detail, ensuring high-quality outcomes. Adept at active listening and communication, fostering strong team collaboration and social perceptiveness. Creative thinker with a focus on achieving organisational goals through innovative solutions. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
20
20
years of post-secondary education
Work history
Helpdesk Co-Ordinator
Co-op Wholesale
Scunthorpe, North Lincolnshire
09.2024 - Current
- Successfully deliver on tasks within tight deadlines.
- Delegate tasks effectively, maximising productivity across the team.
- Issue recalls on behalf of the business and take ownership of all recall queries.
- Facilitate training sessions for skill development amongst employees.
- Streamline processes for increased efficiency in operations management.
- Improve customer satisfaction with proactive handling of complaints and queries.
- Assist with call escalations.
- Sales through service.
- Oversee beginning to end staff training.
- Organising staff rota for maximising operational efficiency during peak hours and ensuring all jobs are covered each day.
Partner Support Advisor
Co-op Wholesale
Scunthorpe
09.2023 - 09.2024
- As a Helpdesk Assistant at Nisa, I provide key support to our retailers, building positive relationships and taking their queries through to resolution. My role includes:
- Making sure all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels.
- Logging calls on to the in-house system, adhering to processes.
- Carrying out investigations on queries to resolve issues.
- Providing a great service to our retailers, building positive working relationships with them.
- Collaborating with other colleagues and teams across Co-op Wholesale.
- Accurately carrying out admin and data input.
- Assist in training new starters.
Customer Team Member (CTM)
The Co-operative
Horncastle
08.2019 - 07.2023
- The main aspect of my job was to provide good customer service and ensure everyone had a positive experience in store. I received a Service Hero Award for exceptional service, from the area manager, which was symbolic of my hard work and commitment to doing my role well. My role included:
- Opening the store, complete newspaper and magazine count then distribute onto the shop floor to be sold.
- Serve on main bank tills and kiosk handling age restricted items such as alcohol, tobacco and lottery.
- Work fresh produce deliveries at high speed and efficiently.
- Make sure shelves are always filled, providing we have the stock.
- Remove expired items from sale and reduce stock with one day of shelf life remaining.
- Maintain cleaning schedule implemented through Covid-19 guidelines.
- Handle customer queries and issues sensitively and with professionalism.
Waitress
Shakesby's Restaurant
Lincolnshire
10.2014 - 08.2019
- Act as head waitress overseeing all employees and ensuring customers are happy.
- Working front of house greeting customers as they arrive
- Present menus to customers and answer questions about menu items, making recommendations upon request.
- Write customer's food orders on order slips, memorize orders and enter orders into computers for transmission into food bills
- Serve food or beverages to customers and prepare or serve speciality dishes at tables as required.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Clean tables or counters after customers have finished dining.
- Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
- Answering the phone and making phone calls regarding bookings
- Booking large functions.
- Prepare bills that itemise and total meal costs plus VAT.
- Cashing up and locking up after a shift.
- Training new employees.
Bartender
The Punch House
Horncastle
07.2014 - 02.2015
- Check the identification of customers to verify age requirements for purchasing alcohol.
- Serve wine, spirits, bottled or draft beer and soft drinks.
- Take drinks orders from serving staff or directly from customers.
- Clean bar and work areas, and tables.
- Stock the bar with beer, wine, alcohol and related supplies, such as ice, glassware, napkins or straws.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transport for intoxicated customers.
- Collect money for drinks served.
- Balance cash receipts.
- Open up the bar and set up for the day
Education
Stanground College
01.2007 - 01.2010
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Banovallum School
01.2010 - 01.2012
Diploma of higher education - Drama and Theatre Studies
Lincoln College
01.2012 - 01.2024
Bachelor of Arts - Drama and Theatre Studies
Royal Holloway University of London
01.2016 - 01.2019
Skills
- Time Management
- Leadership
- Active Listening
- Attention to detail
- Product Knowledge
- Communication
- Social perceptiveness
- Creativity
- Strategic thinking
Timeline
Helpdesk Co-Ordinator
Co-op Wholesale
09.2024 - Current
Partner Support Advisor
Co-op Wholesale
09.2023 - 09.2024
Customer Team Member (CTM)
The Co-operative
08.2019 - 07.2023
Bachelor of Arts - Drama and Theatre Studies
Royal Holloway University of London
01.2016 - 01.2019
Waitress
Shakesby's Restaurant
10.2014 - 08.2019
Bartender
The Punch House
07.2014 - 02.2015
Diploma of higher education - Drama and Theatre Studies
Lincoln College
01.2012 - 01.2024
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Banovallum School
01.2010 - 01.2012
Stanground College
01.2007 - 01.2010