Julie Keogh
Upton,Wirral
Summary
A highly skilled professional with a strong background in Quality Assurance, known for remaining calm under pressure and exceptional problem-solving abilities. Demonstrates excellent communication skills and resourcefulness, contributing to effective team building and project success. Committed to maintaining high standards of quality and efficiency, with a focus on continuous improvement and achieving organisational goals.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Helpdesk Co-ordinator
Mitie Facilities Management
Liverpool , merseyside
05.2018 - 07.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured statutory compliance through completion of PPM.
- Communicate with customers and contractors to ensure smooth completion of works.
- Raised orders and closed invoices to meet monthly budget requirements.
After Sales Customer Service
John Lewis & Partners
Liverpool , Merseyside
08.1998 - 05.2018
- Improved customer satisfaction by promptly addressing after-sales queries and concerns.
- Conducted thorough inspections for detecting product faults.
- Rectified product issues with a combination of technical expertise and problem-solving skills.
- Enhanced client trust by offering detailed explanations on maintenance procedures.
- Dealt with customers face to face, ensuring a positive experience post-purchase.
- Delivered high-quality service to enhance brand reputation in the market.
- Maintained detailed records of service visits, ensuring transparency and accountability.
Education
GCSEs -
St Benedicts High School
Upton 09.1993 - 06.1998
NVQ Level 3 - Retail
Link
Liverpool 08.1998 - 08.2000
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Quality Assurance
- Team building
Affiliations
- Spending quality time with the family.
Timeline
Helpdesk Co-ordinator
Mitie Facilities Management
05.2018 - 07.2024
After Sales Customer Service
John Lewis & Partners
08.1998 - 05.2018
NVQ Level 3 - Retail
Link
08.1998 - 08.2000
GCSEs -
St Benedicts High School
09.1993 - 06.1998
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