Reigel Gonsalves
Reading,Berkshire
Summary
I am a hardworking, reliable and motivated individual who is committed to maintaining high standards of customer service and professionalism. I can easily adapt to different environments and handle new challenges with a positive attitude. I am a fast learner who is always willing to develop new skills, gain knowledge and take on additional responsibilities. I have strong communication and teamwork skills, and I am confident in dealing with different people and handling challenging situations calmly and professionally. I am eager to learn, improve myself and take on new opportunities that will help me grow both personally and professionally.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Duty Manager
Starbucks
07.2024 - Current
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Managed shifts, delegated tasks and ensured efficient staffing during peak trading periods.
- Delivered outstanding customer experiences while resolving complaints professionally.
- Supported the training, coaching and development of new and existing team members.
- Maintained food safety, health and safety, and Starbucks brand standards.
- Oversaw cash handling, till reconciliation and secure end-of-day procedures.
- Monitored stock levels, managed deliveries and minimised product waste.
Shift Manager
McDonalds
11.2023 - 08.2024
- ed the team during shifts to make sure everything ran smoothly.
- Made sure customers received friendly service and their orders were prepared correctly.
- Supported team members with their daily tasks and helped them when the restaurant got busy.
- Trained new staff and helped existing employees improve their skills.
- Managed staff breaks and allocated tasks to keep the shift organised.
- Handled customer complaints calmly and worked to find suitable solutions.
- Checked food quality, cleanliness and hygiene throughout the shift.
- Encouraged teamwork and maintained a positive working environment
Education
Bachelor of Business Administration - Accounting And Marketing
Rosary College of Commerce And Arts
Navelim- Goa01-2022
A-Levels - Commerce
Fr. Basilio Andrade Memorial Higher Secondary
Majorda - Goa01-2020
GCSEs -
St. Judes High School
Betalbatim Goa01-2018
Skills
- Team Leadership
- Good Communication
- Customer Service
- Working Under Pressure
- Decision-Making
- Organisation and Planning
- Managing Multiple Tasks
- Responsibility and Reliability
Certification
- Value Education
- Religious Education
- State Singing Competition
- Folk Dance Competition
- Best writing & story telling
Timeline
Duty Manager
Starbucks
07.2024 - Current
Shift Manager
McDonalds
11.2023 - 08.2024
Bachelor of Business Administration - Accounting And Marketing
Rosary College of Commerce And Arts
A-Levels - Commerce
Fr. Basilio Andrade Memorial Higher Secondary
GCSEs -
St. Judes High School