JEANNIE PANNIERS
Swadlincote,South Derbyshire
Summary
Experienced hospitality professional with over 25 years of experience across hotels, restaurants, cafés, bars, commercial kitchens and catering environments. Currently working as a Duty Manager at Appleby Inn Hotel & Restaurant, with responsibility for hotel and restaurant bookings, payments, customer service, front-of-house operations, team supervision, tills, menus, stock, opening and closing procedures. Strong background in kitchen management, food preparation, bar and restaurant service, staff training, stock control and food safety, supported by extensive hospitality and customer-service training. Results-driven Duty Manager with extensive experience across hospitality settings. Manages hotel and restaurant bookings, customer service, and front-of-house operations to enhance guest satisfaction. Supervises team performance, ensuring adherence to service standards and operational procedures.
Overview
2
2
Languages
1
1
Certification
32
32
years of professional experience
Work History
Duty Manager
Appleby Inn Hotel & Restaurant
07.2026 - Current
- Managed day-to-day front-of-house operations for hotel and restaurant, overseeing restaurant reservations, hotel bookings, and payment processing to ensure seamless guest experiences.
- Supervised and supported servers and bar staff, allocated duties, and upheld service standards during peak times to enhance customer satisfaction.
- Handle customer enquiries and issues; take food and drink orders and maintain high standards of service and presentation.
- Opened and closed hotel and restaurant, followed operational procedures, completed end-of-day processes, and ensured accurate cash handling and till operations.
- Updated tills with accurate pricing and inventory information to reflect current stock., menus, specials, pricing and availability; restock bar, restaurant and front-of-house areas.
- Sent and responded to business emails and managed day-to-day administrative enquiries.
Children's Residential Support Worker
The Betterment Group
09.2025 - 06.2026
- Facilitated key work sessions, enhancing care plans, risk assessments, and behaviour support plans to meet individual needs.
- Administered medication and maintained accurate safeguarding and incident records, collaborating with professionals and families to ensure comprehensive care.
- Assisted residents with daily living tasks, including personal hygiene, dressing, and meal preparation.
- Liaised with families and external agencies, offering updates and insights into residents' progress and well-being.
- Organised and accompanied residents on outings, enhancing their social experiences and exposure to the community.
SEND Teaching Assistant
The Pingle Academy
03.2024 - 09.2025
- Facilitated 1:1 and small-group interventions for students with SEND, adapting resources and collaborating with teachers, SENCOs, and parents to enhance learning outcomes.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
Cake Shop Assistant
Morrisons
10.2023 - 12.2023
- Prepared bakery products to meet customer demands, supported customers with product selection, ensured effective stock rotation and upheld hygiene compliance.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
Head Chef / Kitchen Manager
Eden Bistro
07.2023 - 09.2023
- Oversaw kitchen operations, including food ordering, stock control, food safety, and staff training to ensure smooth service delivery.
Barista
Coffee#1
07.2022 - 01.2023
- Prepared speciality beverages and delivered exceptional customer service during keyholder opening and closing shifts.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Coffee Pod Manager
BaxterStorey - National College for the Blind
10.2021 - 03.2022
- Managed coffee pod operations, including staff training, food safety compliance, and customer service delivery.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Lunchtime Supervisor
Westfield Special Needs School
11.2020 - 10.2021
- Supported pupils with complex additional needs in classroom, fostering inclusion and engagement.
- Responded kindly and attentively to children's needs, providing patient, caring support.
- Monitored child safety at all times throughout playtime activities, promptly intervening to address hazards.
- Reported child safeguarding concerns to senior staff for swift follow up and resolution.
Lunchtime Supervisor
Leominster Primary School
03.2019 - 11.2020
- Supervised safeguarding measures and provided medical support, ensuring EpiPen awareness among staff and students.
- Responded kindly and attentively to children's needs, providing patient, caring support.
- Reported child safeguarding concerns to senior staff for swift follow up and resolution.
- Monitored child safety at all times throughout playtime activities, promptly intervening to address hazards.
Teaching Assistant
Leominster Primary School
01.2020 - 07.2020
- Delivered targeted educational support and reading interventions to enhance student comprehension and engagement.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
School Cleaner
Leominster Primary School
08.2017 - 04.2020
- Ensured hygiene compliance through strict adherence to COSHH guidelines during all cleaning tasks.
- Deep cleaned bathrooms, including toilets, sinks and floors, as well as replenishing stock.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Swept or mopped uncarpeted areas using brushes and mops, completing to excellent standards.
Bar Supervisor
The Black Swan Hotel
10.2016 - 02.2017
- Delivered exceptional customer service in fast-paced bar environment, ensuring guest satisfaction and loyalty.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Bar / Kitchen Team Leader
The Dukes Head
03.2011 - 05.2014
- Prepared food to meet customer preferences while delivering excellent service and leading team training initiatives.
- Adjusted recipes for allergens and dietary needs while ensuring hygiene and cross-contamination standards were upheld.
- Organised and managed kitchen stock, overseeing timely stock rotation, stocktakes and ordering.
- Maintained cleanliness and neatness of kitchen and storage areas in line with company and industry standards.
- Handled customer complaints related to food quality, resolving issues promptly to maintain reputation.
Kitchen / Bar Assistant
Goose Public House
03.2003 - 07.2003
- Delivered bar service by efficiently preparing and serving beverages, ensuring customer satisfaction.
- Greeted and seated guests to establish prompt, high quality service.
- Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
- Maintained a high level of cleanliness and order within the bar area, adhering to hygiene standards.
Assistant Manager
IL Café
10.2002 - 01.2003
- Facilitated staff training sessions to improve team knowledge and skills.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Kitchen Assistant / Officers' Mess
NAAFI
01.1998 - 07.2002
- Prepared food in military establishments, ensured compliance with safety standards, managed stock control, trained staff, and handled keyholder duties.
- Washed and put away cookware, utensils and dishes.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
Door Supervisor
Associated Stewarding
12.1996 - 01.1998
- Monitored safety protocols to ensure a secure environment for all venue patrons.
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Greeted guests in a warm and friendly manner as they entered and exited the building.
Commis Chef
Lanarkshire Catering College
01.1995 - 01.1998
- Achieved chef training in professional kitchen, gaining hands-on experience in food preparation and cooking techniques.
- Worked efficiently under pressure during peak dining hours, maintaining composure and delivering consistent quality.
- Chopped, mixed and prepared ingredients for line cooks ahead of busy periods.
- Washed, peeled and chopped food before cooking preparation.
Education
NVQ Level 1 - Basic Food Handling, Food Health & Safety
City & Guilds 7061/7062
North Lanarkshire, NLK01-1998
BSc -
Criminology
online09-2026
Skills
- Duty Management
- Hotel & Restaurant Operations
- Reservations & Bookings
- Front of House
- Team Leadership
- Bar & Restaurant Service
- Kitchen Management
- Food Preparation
- Stock Control & Ordering
- Customer Service
- Staff Training
- Opening & Closing
- Cash Handling
- Cashing Up
- Till & Menu Updates
- Business Email Administration
- Food Safety
- Allergen Management
- Health and Safety
- Customer service
- Staff supervision
- Operational management
- Conflict resolution
- Inventory control
- Front-of-house operations
- Team leadership
- Quality assurance
- Cash handling
- Staff training
- Risk assessment
- Time management
- Performance monitoring
- Communication skills
- Relationship building
- Staff motivation
- Employee development
- Staff leadership
- Health and Safety regulations
- Conflict management
- Sales promotion techniques
- Hospitality
- Customer relations
- Knowledge of licensing laws
- Stock control methods
- Front desk operations
- Customer relations expertise
- Fire safety training
- Operations management
- Housekeeping management
- Team oversight
Languages
Italian
Elementary
A2
French
Beginner
A1
Custom
My career has included a variety of roles due to family commitments and the need for flexibility around my children's circumstances. These circumstances have now changed, and I am looking to build on my extensive hospitality experience in a stable, long-term full-time position that offers a positive work-life balance, ideally with predominantly daytime and early evening hours.
Certification
- BSc Criminology (Part-Time) – Currently Studying
- PRICE Training
- PACE Training
- Medication Administration Training
- Medication Recording & MAR Charts Training
- First Aid Training
- Suicide Prevention Training
- Advanced Safeguarding & Child Protection
- SEND Code of Practice
- Autism Awareness
- Effective Behaviour Management
- Sensory Processing & Behaviour
- Moving & Handling
- Equality & Diversity
- Prevent Duty
- Food Safety Level 3 (2022)
- Health & Safety Level 3 (2022)
- Delighting Customers Manager Training (2022)
- Calorie Legislation (2022)
- Barista Foundation (2022)
- Brewing Foundation (2022)
- Natasha’s Law (2021)
- Natasha’s Law Manager Training (2021)
- Allergen Champion (2021)
- Food Safety Level 2 (2021)
- Health & Safety Level 2 (2021)
- Anaphylaxis Awareness Level 2 (2020)
- NVQ Level 1 City & Guilds 7061/7062
- NVQ Level 1 Basic Food Handling
- NVQ Level 1 Food Health & Safety
Interests
- Cooking & baking,
- Food and Musicfestivals ,
- Spending quality time with family
- Exploring new places
Timeline
Duty Manager
Appleby Inn Hotel & Restaurant
07.2026 - Current
Children's Residential Support Worker
The Betterment Group
09.2025 - 06.2026
SEND Teaching Assistant
The Pingle Academy
03.2024 - 09.2025
Cake Shop Assistant
Morrisons
10.2023 - 12.2023
Head Chef / Kitchen Manager
Eden Bistro
07.2023 - 09.2023
Barista
Coffee#1
07.2022 - 01.2023
Coffee Pod Manager
BaxterStorey - National College for the Blind
10.2021 - 03.2022
Lunchtime Supervisor
Westfield Special Needs School
11.2020 - 10.2021
Teaching Assistant
Leominster Primary School
01.2020 - 07.2020
Lunchtime Supervisor
Leominster Primary School
03.2019 - 11.2020
School Cleaner
Leominster Primary School
08.2017 - 04.2020
Bar Supervisor
The Black Swan Hotel
10.2016 - 02.2017
Bar / Kitchen Team Leader
The Dukes Head
03.2011 - 05.2014
Kitchen / Bar Assistant
Goose Public House
03.2003 - 07.2003
Assistant Manager
IL Café
10.2002 - 01.2003
Kitchen Assistant / Officers' Mess
NAAFI
01.1998 - 07.2002
Door Supervisor
Associated Stewarding
12.1996 - 01.1998
Commis Chef
Lanarkshire Catering College
01.1995 - 01.1998
NVQ Level 1 - Basic Food Handling, Food Health & Safety
City & Guilds 7061/7062
BSc -
Criminology