Regina Elelegwu
Canterbury
Summary
Dependable customer service executive offering outstanding levels of service. Demonstrates positive attitude for continued customer and management satisfaction. Harnesses strong communication and problem-solving to retain customers. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
5
5
years of professional experience
Work History
Customer Advisor
Indeedflex
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Advisor
Gabsdan Ventures
02.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting issues and de-escalating complaint without need for escalated support.
- Maintained detailed, accurate and high level data protection, conducted data security checks to enhance quality compliance.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Logged call details and customer information in secure systems, improving data collection measures.
- Provided optimal customer engagement, resulting in increased premium customer service
Skills
- Returns and refunds handling
- Good communication and engagement Skill
- Good organizational skill and Time management
- Team Player
- Conflict De-escalation
- Effective listening skills
- Self motivated
- Product Knowledge
- Problem Solving
- Customer retention
- Empathy
- Customer complaint management
Additional Information
Available upon request
Timeline
Customer Advisor
Indeedflex
10.2022 - Current
Customer Service Advisor
Gabsdan Ventures
02.2019 - 08.2022
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