Claire Barber
Arbroath,Angus
Summary
Dedicated professional with expertise in customer focus and resilience under pressure, adept at managing returns and refunds efficiently. Demonstrates strong multitasking skills and proficiency in email communication, ensuring seamless financial transaction handling. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction in future roles. Proven track record in managing customer interactions and resolving issues with positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Customer Advisor
Angus Alive
Arbroath
08.2021 - 09.2025
- Follow cash handling procedures – checks (till, float, safe), petty cash, reconciliation and banking
- Process and reconcile card payments and anything of financial value (e.g. vouchers, loyalty cards, complimentary vouchers, event tickets and resale items)
- Deal with customers financial information in a confidential manner
- Welcome all visitors, answering queries and providing engaging and helpful orientation
- Record and update customer information on the Point of Sale system
- Accurately complete all forms and paperwork and file/log reception documents correctly
Account/Administration Assistant
US Verticals
Kissimmee
09.2018 - 06.2020
- Sorted incoming mail and prepared outgoing mail for shipment via USPS and FedEx.
- Collecting and processing employee’s wages on a weekly basis.
- General purchase ledger/credit control duties involving processing supplier invoices and creating customer invoices.
- Handling large amounts of cash and weekly bank deposits.
Guest Services Co-ordinator
Universal Studios
Orlando
04.2012 - 03.2013
- Trained, coached, and developed over 75 new team members in Guest Services to abide by company guidelines.
- Administered various training sessions and examinations to Guest Service trainees with minimal oversight.
- Performed duties to ensure one stop resolution regarding disability services, dining options, and other park offerings.
- Compiled, catalogued, and secured items in Lost & Found to ensure that lost items were returned in a timely fashion.
Accounts Assistant
Karl Storz Endoscopy (UK) Limited
Dundee
06.2011 - 02.2012
- Confident in using Opera Accounting Systems.
- Responsible for checking, processing and paying field employee expenses.
- Processing all intercompany invoices and credit notes.
- Preparing monthly accruals and reconciliations.
- Responsible for petty cash and all employee credit cards.
- Posting nominal, purchase and sale ledger journals on a daily and monthly basis.
- Recording weekly fuel usages and checking allowances.
Accounts Assistant
Tidewater Marine North Sea
Aberdeen
11.2009 - 06.2011
- Confident in using AS400, SUN, PIR and Vision Excel Packages.
- Responsible for controlling and handling petty cash.
- Prepare monthly accruals and handle all bank payments.
- Review stock management reports from shipping agents on a monthly basis.
- Evaluate and amend month end balance sheets.
- Create spread sheets and collate data for Audit proposes.
- General purchase ledger/credit control duties involving processing supplier invoices and creating customer invoices.
Purchase Ledger
Trac International
Aberdeen
05.2007 - 11.2009
- Processing/Inputting sale invoices and purchase orders.
- Dealing with invoice queries and suppliers.
- Confident in using Sage and Exordia Packages.
- Answering and directing telephone calls.
Education
BA (Hons) - Management with Human Resource Management
The Robert Gordon University
Aberdeen, Scotland 01.2005 - 01.2009
Skills
- Customer focus
- Resilience under pressure
- Returns and refunds management
- Multitasking skills
- Email communication
- Financial transaction handling
References
References available upon request.
Timeline
Customer Advisor
Angus Alive
08.2021 - 09.2025
Account/Administration Assistant
US Verticals
09.2018 - 06.2020
Guest Services Co-ordinator
Universal Studios
04.2012 - 03.2013
Accounts Assistant
Karl Storz Endoscopy (UK) Limited
06.2011 - 02.2012
Accounts Assistant
Tidewater Marine North Sea
11.2009 - 06.2011
Purchase Ledger
Trac International
05.2007 - 11.2009
BA (Hons) - Management with Human Resource Management
The Robert Gordon University
01.2005 - 01.2009
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