Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Hi, I’m

Rebecca Tonge

London,Walthamstow Forest

Summary

Hard-working graduate student searching for HR or Admin assistant position to enhance interpersonal skills. Motivated to help employees with career path and choices. A dedicated team player and ready to immerse in challenging tasks. Im also a dependable Individual offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction. Independent individual with objectives to gain experience in payroll, record maintenance and staffing needs. Eager to train and orient new employees and evaluate performances. Committed to provide fostering environment for employees.

Overview

11
years of professional experience
10
years of post-secondary education

Work history

Aurora cakes LTD
London, Waltham Forest

Sales Assistant
05.2012 - Current

Job overview

  • Greeted customers and offered assistance with selecting cakes and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers' needs.
  • Prepared fresh ingredients, storing and using in line with health and hygiene regulations.
  • Monitored ingredient stock levels, updated inventories and reordered items to replenish out-of-stock items.
  • Mixed ingredients using hands or machines to obtain desired consistency.
  • Consistently monitored food produced, delivering exceptional quality and presentation standards and assisting in making deliveries to customers to ensure safe travels.

Percy Ingle
London, Waltham Forest

Sales Assistant
07.2019 - 09.2022

Job overview

  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Adhered to company procedures and guidelines to maintain compliance.
  • Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.

Dimensions UK
Barnet, Herefordshire

Support Worker
10.2021 - 08.2022

Job overview

  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Promoted personal well-being and independence, building service user confidence through social and community interaction.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Assisted with personal care activities such as washing and cleaning, consistently promoting positive health and hygiene.
  • Maintained confidentiality of clients' information.
  • Assisted clients in achieving personal and treatment-related goals.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.

Tesco
London, Waltham Forest

Retail Sales Assistant
02.2016 - 03.2016

Job overview

  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Built lasting relationships with clients through customer service interactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

Education

City University
London

Bachelor of Science from criminology and psychology
09.2019 - 07.2023

University overview

  • Member of ACS (African Caribbean Society), Kpop, Anime, gaming, and cocktail.
  • Grade: 2:2
  • Organised and conducted my own scientific research.
  • Analysed data obtained from experiments to produce my scientific reports.

Sir George Monoux College
London

Certificate of Higher Education from Applied science
09.2017 - 07.2019

University overview

  • Conducted reliable experiments by applying what I was taught.
  • I communicated with my team efficiently about the experiments we conducting, resulting in my team producing excellent conclusions to our experiments.
  • I achieved my personal goal of staying fit by attending the gym every week between 2 to 3 times, on top of my weekly personal training once a week.
  • Grade: Triple Distinction Star

Walthamstow Academy
London

GCSEs from English language
09.2012 - 07.2017

University overview

  • English language: 4
  • English literature: 5
  • Maths: 5
  • RE: C
  • History: C
  • Chemistry: C
  • Physics: D
  • Biology: C
  • ECDL (European Computer Driving License): Distinction

Skills

  • Excellent timekeeping
  • Customer Assistance
  • Face-to-face selling
  • Customer service oriented
  • Life skills development
  • Safeguarding policies
  • Strong problem solver
  • Diary management
  • Microsoft Office
  • Report analysis
  • Answering incoming calls

Interests

During university I became a Citybuddy, I was responsible for introducing new city students to the same course as me at the university. I was able to develop good relations with the new students and even made settling in easier for them. I advised them what to do for the coursework that I had done previously and assisted them with completing tasks; I did this from my second year till I finished university. I also enjoy interacting with others and getting to know and learn about other people, as I find communicating and listening really important. I also find learning enjoyable, I am currently in the process of learning to code online and aim to gain a certificate. In my spare time the past few years, I played games online, which resulted in me meeting a lot of new people, a lot of them being German so I decided I would learn german; I'm currently still learning on Duolingo. I've also agreed to help my international gaming friend improve their English.

Languages

English
Native
German
Beginner

Timeline

Support Worker

Dimensions UK
10.2021 - 08.2022

City University

Bachelor of Science from criminology and psychology
09.2019 - 07.2023

Sales Assistant

Percy Ingle
07.2019 - 09.2022

Sir George Monoux College

Certificate of Higher Education from Applied science
09.2017 - 07.2019

Retail Sales Assistant

Tesco
02.2016 - 03.2016

Walthamstow Academy

GCSEs from English language
09.2012 - 07.2017

Sales Assistant

Aurora cakes LTD
05.2012 - Current
Rebecca Tonge