Mark Baker
Worcester
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Experienced sales assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
30
30
years of professional experience
Work History
Sales Assistant
sainsburys plc
Worcester, WOR
03.2009 - 05.2023
- Provided service, offering courteous, helpful advice to best meet customer am good at dressing shelves tricky customers, working hard, difficult, working on tills tills, serving customers, was on customer services, trained on self scan kiosk, doing store support, locking door, doing refunds and exchange
- Greeted customers and offered assistance selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Updated product labelling and pricing to reflect discounts and offers.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Operated cash registers with accuracy and processed cash and card transactions.
- Received and processed product returns.
Team Leader
Woolworths
Worcester, Worcestershire
01.1993 - 01.2009
- Networked at events and over phone to expand business profits and revenues.
- Maximised sales opportunities by communicating product value proposition and selling points.
- Oversaw diverse account portfolios, providing exceptional client care to maintain brand loyalty.
- Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.
- working on tills, working on lottery trained by camelot employers
- looking after customers, dealing with money,
- doing on line ordering, working hard, part of a team, selling records and cd, selling phones that where released, searching bags, dealing with complaints, dealing with shoplifters, understanding there needs,
- selling sweets, again dealing with tills issues, looking at how quickly to deal with them, dealing with challenges, dealing with it in confidance, i love customers, they feel they can talk to me in confidance, dealing with credit card payments,
- Requested and checked customer IDs at checkout for age-restricted products.
- Accepted card, cash and cheque payments in POS register system.
- Explained establishment policies to customers and offered advice on selections.
- Boosted product sales by offering selection guidance to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
Education
NVQ Level 2 - Retail
07.2002
NVQ Level 1 - Retail
07.1995
Some College (No Degree) - Education
01.1993
GED - Media Studies
07.1992
Skills
- Customer assistance
- Excellent timekeeping
- Challenge 25 policy enforcement
- Face-to-face selling
- Self-motivated
- Outgoing and enthusiastic
- Product expertise
- Till Trained
- Self-Scan Trained
- Lottery Trained/Support Trained
- Customer service/ Customer driven
- Cash Office Trained/ Cash Empty
- Customer assistance
- Stock merchandising
- Customer service oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Assistant - sainsburys plc
03.2009 - 05.2023
Team Leader - Woolworths
01.1993 - 01.2009
Woolworth - NVQ Level 2, Retail
Woolworths - NVQ Level 1, Retail
Woolworths - Some College (No Degree), Education
Colleg Elidyr - GED, Media Studies
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