Michelle Escott
Salisbury,Wiltshire
Summary
Confident and Dependable Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Offers outstanding levels of service through helpful, effective communication. Experienced in book and stationary sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player with a can-do attitude, proficient in monitoring security and serving diverse customer needs.
Experienced in store opening and closing procedures, money handling and merchandising.
Highly motivated individual with a desire to gain further work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
WHSmith
Salisbury, Wiltshire
12.2021 - Current
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Key holding from November 2023
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Received and processed product returns.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Prepared products for sales floor, presenting items immaculately for appealing displays.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Updated product labelling and promotional pricing.
Education
GCSEs -
Penrice Academy
St Austell 09.1993 - 06.1998
Skills
- Stock merchandising
- Excellent timekeeping
- Customer assistance
- Money handling
- Outstanding customer service
- Customer service oriented
- Self-motivated
- Challenge 25 policy enforcement
- Active selling
- EPOS knowledge
- Product expertise
- Thorough stock replenishment
- Visual merchandising
- Product promotions
- Face-to-face selling
Languages
English
Native
Timeline
Sales assistant
WHSmith
12.2021 - Current
GCSEs -
Penrice Academy
09.1993 - 06.1998
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