Rebecca Osborne
Oldbury,West Midlands
Summary
Dedicated professional with a strong foundation in customer relations and stock management, complemented by exceptional communication skills. Proficient in cash management, ensuring efficient customer service and organisational efficiency. Demonstrates reliable punctuality and multi-tasking capability, with a focus on team building and providing emotional support and companionship. Committed to maintaining patient confidentiality and delivering attentive listening, patience handling, and constructive feedback. Career goals include advancing in roles that leverage skills in time management and to enhance operational success.
Overview
11
11
years of professional experience
Work history
Waking night support worker
HAP carehome
Halesowen, west midlands
2026.06 - Current
- Maintained a safe and comfortable environment by conducting regular property checks.
- Assisted individuals with mobility issues, ensuring their safety throughout the night.
- Prepared light snacks or drinks for service users when required promoting hydration and nutrition in the nighttime hours.
- Provided emotional support to service users during night hours, fostering a sense of security.
- Coordinated with daytime staff to ensure continuity of care for service users.
- Encouraged independent living skills amongst residents enhancing their self-confidence.
Sales Assistant
Matalan
Oldbury, West Midlands
2022.11 - 2026.06
- Serve customers at tills and assist with self service transactions daily.
- Keep displays and shop floor tidy and compliant with store standards.
- Answer customer enquiries on stock availability and upcoming product releases.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
Carer
Family
Oldbury, West Midlands
2015.01 - 2023.04
- Promoted client independence while carrying out sensitive duties, such as showering and dressing.
- Assisted service users to prepare for day with bathing, dressing and providing toilet assistance.
- Provided meaningful, individualised support and companionship by nurturing client relationships to maintain positive wellbeing.
- Provided clean, hygienic environment for residents by performing routine cleaning and maintenance tasks.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Helped patients with personal care tasks including meal assistance, toileting and mobility support.
Sales Assistant
Yours Clothing
Walsall, West Midlands
2021.10 - 2021.11
- Communicated effectively with customers, determining needs, providing recommendations and upselling services.
- Processed multiple daily stock deliveries, ensuring accurate order numbers and inventory records.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
Education
Functional Skills - Maths and English
Nova Training
West Bromwichn/a - n/a
Oldbury Academy
OldburySkills
- Customer relations
- Stock management
- Confident communicator
- Online sales
- Cash management
- Customer service
- Time management
- Team building
- Patient relations
- Toileting assistance
- Patient showering assistance
- Cooking and preparing meals
- Attentive listening
- Room maintenance
- Emotional support and companionship
- Emotional maturity
- Constructive feedback
- Patient confidentiality adherence
- Patience handling
- Multi-Tasking capability
- Organisational efficiency
- Reception area maintenance
- Reliable punctuality
- Patience and composure
Timeline
Waking night support worker
HAP carehome
2026.06 - Current
Sales Assistant
Matalan
2022.11 - 2026.06
Sales Assistant
Yours Clothing
2021.10 - 2021.11
Carer
Family
2015.01 - 2023.04
n/a - n/a
Oldbury Academy
Functional Skills - Maths and English
Nova Training