Kerrie Ann Smith
Yeovil,Somerset
Summary
A compassionate and resilient person who can work alone as well as in a team environment and who bringing excellent communication and problem-solving skills to support individuals through out the night or day. Skilled in providing emotional support, and practical support, ensuring safe and caring environment. Committed to making positive difference working with adults of all ages with personalized care plans promoting choice of care and dignity in a person centred role.
Am able to work calmly under pressure and have the ability to handle challenging situations with sensitivity and respect.
Can record and evidence based information through the portals and communicate with emails and people directly,
Am able to prioritises tasks and patient wellbeing, with safety and dignity through conscientious care and support.
Enjoy all aspects of training and gaining new skills.
Have supported two children since 2009 from adoption, working closely with social services and social workers. This included caring for their early years trauma and attachments, issues. Through experience with job roles have enabled to give the best care for them, and are now independent young adults.
Overview
35
35
years of professional experience
Work history
Waking night support worker
Discovery
Yeovil, Somerset
2012.12 - Current
- Maintained a safe and comfortable environment by conducting regular safety checks eight bed respite house
- Prepared light snacks or drinks for service users when required promoting hydration and nutrition in the night time hours, following personal care plans.
- Person centred approach to individual care plans, ensuring that their goals are met.
- High standard of documentation and accurate record keeping.
- Administered medication as required, adhering to strict guidelines and procedures.
- Assisted individuals with mobility issues, ensuring their safety throughout the night.
- Attended training sessions regularly to improve skills and provide better care.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Carried out administrative tasks diligently ensuring smooth operation of daily activities.
- Coordinated with daytime staff to ensure continuity of care for service users.
- Kept service users' rooms tidy and clean enhancing their comfort levels during the night hours.
Passenger assistant
Somerset County Council
Yeovil, Somerset
2017.01 - 2021.09
- Supporting adults with learning disabilities, to access the community, on a daily basis, and to work placements.
- Ensuring their safety whilst travelling.
- Supporting service users with complex health issues and wheelchair users.
- Administration of rescue medication and recording.
- Carrying out daily bus safety checks adhering to health and safety for wheel chair users.
- Helped children and school students board safely, reducing risk of accidents.
- Maintained cleanliness of the vehicle for a more comfortable journey to passengers.
Bank HCA
NHS Yeovil Hospital
Yeovil, Somerset
2016.03 - 2017.10
- Carried out day-to-day duties accurately and efficiently, reporting to the staff nurses on duty.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity whilst on the wards.
- Worked on multiple wards supporting patients with care and dignity with personal care, personal choice.
- Supporting patients emotionally and mentally to promote their well-being.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Men cap support worker
Lufton college
Yeovil, Somerset
2012.09 - 2015.04
- Supporting young adults with learning disabilities with day to day activities, within the community and on campus.
- Person centred approach on individual care plans, and medication administration.
- Supporting with medical appointments.
- Participated in regular team meetings, enhancing quality of care provided.
- Promoted physical activity through assistance with exercises improving overall health condition of the students.
- Supporting with nutritious meals and planning that met special dietary needs of students.
- Helped achieve students independence through guided tasks and activities.
- Administered medication according to schedule, promoting optimal health outcomes.
- Used excellent communication and interpersonal skills to engage and interact with students need.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
Domiciliary care assistant
Care South
Crewkerne , Somerset
2009.09 - 2012.12
- Delivered exceptional care to elderly clients by assisting them with personal care tasks.
- Worked flexibly to adapt to changing needs of diverse clientele.
- Coordinated with healthcare professionals and families to deliver comprehensive care plans for each individual client.
- Conducted risk assessments in each home environment, prioritising safety for all clients.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.
- Monitored progress of clients, reporting any changes in condition swiftly to healthcare team.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
Train guard
South West Trains
Salisbury , Wiltshire
1991.08 - 2009.04
- Managed emergency situations calmly for ensured passenger safety.
- Ensured passenger safety by conducting regular walk throughs.
- Managing timely departure and arrival of trains at each station stop.
- Adhered strictly to health and safety regulations for the protection of all on board.
- Upheld company protocols whilst dealing with anti-social behaviour from passengers.
- Checked tickets of passengers to maintain fare compliance.
- Worked closely with platform staff to ensure safe dispatch of trains.
- Handled ticketing issues amicably, ensuring customer satisfaction.
- Assisted customers with travel queries for excellent service delivery.
- Coordinated with control centre during disruptions to restore normal service quickly.
- Extended assistance to disabled passengers to ease comfort.
- Kept passengers informed about travel updates, improving communication.
Education
Some College (No Degree) - Business and administration
Walsall
Birmingham 2026-04
Level 2 business and administration - Business and administration
Walsall college
Birmingham 2026-04
NVQ Level 3 - Adults social care with learning disabilities
Lufton college
Yeovil 2013-09
NVQ Level 2 - Elderly and social care
City and guilds
Yeovil 2011-01
English literature and language - English Literature
Yeovil college
Yeovil 2009-09
NVQ Level 2 - Coaching
Bucklers Mead
Yeovil 2006-06
Skills
- Recording observations
- Disability support experience
- Patient confidentiality adherence
- Emotional support provision
- Safe guarding procedures
- Support plan implementation
- Multi-Tasking capability
- Documentation and reporting
- Patient transport
Timeline
Passenger assistant
Somerset County Council
2017.01 - 2021.09
Bank HCA
NHS Yeovil Hospital
2016.03 - 2017.10
Waking night support worker
Discovery
2012.12 - Current
Men cap support worker
Lufton college
2012.09 - 2015.04
Domiciliary care assistant
Care South
2009.09 - 2012.12
Train guard
South West Trains
1991.08 - 2009.04
Some College (No Degree) - Business and administration
Walsall
Level 2 business and administration - Business and administration
Walsall college
NVQ Level 3 - Adults social care with learning disabilities
Lufton college
NVQ Level 2 - Elderly and social care
City and guilds
English literature and language - English Literature
Yeovil college
NVQ Level 2 - Coaching
Bucklers Mead