Ian Berry
Southport,Sefton
Summary
Dynamic professional with expertise in computer building and repair, retail management, and event management. Demonstrates strong leadership and communication skills, excelling in customer service and support plan implementation. Proficient in the use of assistive technology, with a proven ability to multi-task effectively while ensuring safe guarding procedures are followed. Committed to enhancing operational efficiency through meticulous recording of observations and manual handling techniques.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Waking Night Support Worker
Newstart
Southport, Sefton
2026.01 - Current
- Carried out administrative tasks diligently ensuring smooth operation of daily activities.
- Handled emergency situations calmly and efficiently, prioritising patient wellbeing.
- Liaised with healthcare professionals as necessary, ensuring optimal patient care.
- Ensured documentation was up-to-date for accurate record keeping.
- Provided emotional support to service users during night hours, fostering a sense of security.
- Kept service users' rooms tidy and clean enhancing their comfort levels during the night hours.
- Monitored service user's health conditions closely, alerting medical staff when necessary.
- Observed behaviour patterns of residents during nights providing valuable input on treatment plans.
Retail Manager
British Heart Foundation
Formby, Sefton
2021.10 - 2026.01
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Organised special events and promotions to drive traffic and increase sales volume.
- Managed inventory for smoother operations.
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Ensured smooth running of daily operations with efficient resource allocation.
- Provided coaching support for staff members which resulted in enhanced performances.
Assistant Manager
British Heart Foundation
Southport, Sefton
2020.03 - 2021.10
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
Volunteer sales assistant
British Heart Foundation
Kirkby, Knowsley
2019.04 - 2020.05
- Worked closely with fellow volunteers to maintain efficient operations during peak hours.
- Maintained cleanliness of store, resulting in an enjoyable shopping environment.
- Processed returns and exchanges with minimal fuss for satisfied customers.
- Recommended products based on customers' needs, leading to increased satisfaction.
Education
GCSEs - Mathematics, English Literature, English Language, History, Geography, Human Biology
Paddington Comprehensive School
Liverpool 1980.04 - 1985.05
Skills
- Computer Building & Repair
- Retail Management
- Event Management
- Leadership
- Customer Service
- Communication Skills
- Support plan implementation
- Use of assistive technology
- Multi-Tasking capability
- Recording observations
- Manual handling
- Safe guarding procedures
Affiliations
- Tarot Card Reader, Paranormal Investigations, , Computer and Technology
Timeline
Waking Night Support Worker
Newstart
2026.01 - Current
Retail Manager
British Heart Foundation
2021.10 - 2026.01
Assistant Manager
British Heart Foundation
2020.03 - 2021.10
Volunteer sales assistant
British Heart Foundation
2019.04 - 2020.05
GCSEs - Mathematics, English Literature, English Language, History, Geography, Human Biology
Paddington Comprehensive School
1980.04 - 1985.05