Rebecca Maddy
London,United Kingdom
Summary
Dedicated professional with expertise in person-centred practices and a holistic approach to adult safeguarding. Proficient in family systems theory and multidisciplinary teamwork, ensuring effective collaboration across diverse teams. Strong skills in written and verbal communication, active listening, and empathy enhance interactions with clients and colleagues. Committed to advancing career goals by integrating these competencies into impactful work within the field.
Consistently delivers high-quality work while embracing opportunities for learning and accountability. Strong interpersonal skills facilitate effective communication and rapport-building with diverse individuals. Recognizes professional limitations and leverages them for continuous growth and development.
Caring and compassionate social care professional, committed to offering first-class, individualised support to service users.
Overview
5
5
years of professional experience
Work history
Juicer Qualified
Joe and the Juice
Greenwich
10.2025 - Current
- Prepared fresh juices sandwiches using high-quality ingredients to ensure customer satisfaction.
- Maintained cleanliness and organisation of workstation to comply with health and safety standards.
- Collaborated with team members to deliver exceptional service during peak hours.
- Engaged with customers to provide product recommendations and enhance overall experience.
Barista
Cafe Luna (Creperie)
10.2022 - 08.2025
- Delivered outstanding service by working collaboratively with a team on food and drinks.
Crafted a diverse range of coffees customised to individual tastes.
Managed timely preparation of crepes and coffees, ensuring optimal serving temperature.
Retained menu knowledge to support swift order processing. - Assisted customers with menu selections and provided recommendations based on preferences.
- Trained new staff on beverage preparation techniques and customer service best practices.
- Resolved customer complaints and feedback promptly to maintain satisfaction and loyalty.
Bank shifts
Queen Elizabeth Hospital
05.2022 - 05.2023
- Delivered empathetic support to patients experiencing various physical and mental health challenges.
Worked collaboratively with healthcare professionals to ensure effective care delivery.
Encouraged a hopeful environment through kindness and encouragement towards patients.
Ensured strict adherence to cleanliness protocols to mitigate infection risks. - Supported daily living activities for individuals, promoting independence and dignity.
- Monitored patient conditions and reported any changes to nursing staff promptly.
- Participated in training sessions to enhance skills and knowledge of best practices in care.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
Food and beverages team member
Radisson Red hotel
08.2021 - 10.2021
- Delivered exceptional service by attending to each guest's food and drink needs.
Worked collaboratively in kitchen to produce delicious meals for patrons.
Greeted customers with a smile to promote comfort and satisfaction.
Answered guest questions clearly, ensuring thorough understanding.
Cleaned all areas diligently, ensuring hygiene and tidiness at all times. - Supported team members during peak hours by managing high-volume orders effectively.
- Implemented feedback from customers to improve service delivery and overall experience.
Volunteering
British Heart Foundation Charity shop
05.2021 - 07.2021
- Collaborated with team to maintain organised store layout for enhanced accessibility.
Communicated effectively with customers to address needs promptly.
Processed orders efficiently while managing till operations.
Suggested improvements for operational challenges to optimise workflows.
Education
BA Degree - Social work
University of Northampton
Northampton, Northamptonshire 01.2022 - 07/2025
A-Level - Drama, Psychology and Sociology
Beth's Grammar School
London 09/2020 - 06/2022
GCSEs - Maths, English, Science, Spanish, History, PE
St. Paul's Academy
London 09/2015 - 06/2020
Skills
- Person-Centred practices
- Holistic approach
- Adult safeguarding
- Family systems theory
- Multidisciplinary teamwork
- Written and verbal communication
- Active listening
- Empathetic
HOBBIES
Spend time writing poetry and drawing as a means to express myself and as a way to not let technology rule my life. Riding my bike around the local area helps to blow off steam whilst also keeping me fit.
Affiliations
- Drawing
- Poetry
- Gym
References
References available upon request.
Timeline
Juicer Qualified
Joe and the Juice
10.2025 - Current
Barista
Cafe Luna (Creperie)
10.2022 - 08.2025
Bank shifts
Queen Elizabeth Hospital
05.2022 - 05.2023
BA Degree - Social work
University of Northampton
01.2022 - 07/2025
Food and beverages team member
Radisson Red hotel
08.2021 - 10.2021
Volunteering
British Heart Foundation Charity shop
05.2021 - 07.2021
A-Level - Drama, Psychology and Sociology
Beth's Grammar School
09/2020 - 06/2022
GCSEs - Maths, English, Science, Spanish, History, PE
St. Paul's Academy
09/2015 - 06/2020