Rebecca Fallon
Dukinfield
Summary
Dedicated professional with a strong focus on customer interaction and effective listening, ensuring exceptional issue resolution and safety compliance. Demonstrates perseverance and initiative taking in all tasks, complemented by skilled multitasking abilities. Committed to maintaining equipment efficiently while pursuing career growth in environments that value proactive problem-solving and continuous improvement.
Overview
5
5
years of professional experience
Work history
Customer Service Operative
Blackpool Pier Company
Blackpool
2024.06 - 2025.09
- Serving customers, handling cash and card payments and ensuring customer safety on rides.
- Following all health and safety procedures.
- Cleaning and tidying the workstation daily, ensuring the area was safe for the next day.
- Handling conflict with customers queuing for rides.
- Covering other shifts at short notice.
- Working outside in all weather conditions.
- Working independently and within a team.
- Assisted colleagues, fostered a positive work environment.
- Performed daily checks to guarantee equipment functionality.
Kennel assistant
Fensever Kennels & Cattery
Holbeach, Lincolnshire
2021.01 - 2022.08
- Dog walking
- Feeding the animals and caring for them, bonding with them to make them feel safe
- Regularly monitored dog's health conditions, identifying potential issues early on.
- Adhered strictly to company protocols whilst handling emergencies proficiently minimising risk factors effectively.
- Administered prescribed medication to canines, improving their overall health condition.
- Reduced canine stress with appropriate exercise routines.
- Cleaning kennels and the surrounding area
- Managed check-ins and check-outs of pets smoothly resulting in minimal disruption to daily operations.
- Provided emotional support to distressed animals during their stay at the kennel.
- Completed personal development courses continually enhancing knowledge in animal care techniques.
- Improved dog hygiene through regular bathing and grooming tasks.
Education
Princes Trust Entry 3 Certificate -
Princes Trust
Blackpool 2024.05 - 2024.09
Skills
- Customer interaction
- Effective listening
- Perseverance
- Skilled multitasker
- Issue resolution
- Equipment Maintenance
- Safety compliance
- Initiative taking
Affiliations
- Going for walks
- Caring for animals
Timeline
Customer Service Operative
Blackpool Pier Company
2024.06 - 2025.09
Princes Trust Entry 3 Certificate -
Princes Trust
2024.05 - 2024.09
Kennel assistant
Fensever Kennels & Cattery
2021.01 - 2022.08