Bridie Hunter
doncaster,south yorkshire
Summary
Results-driven Customer Service Operative with expertise in relationship management and conflict resolution. Delivers outstanding customer experiences through effective problem-solving and prompt inquiry handling. Manages challenging situations with composure, demonstrating strong communication, teamwork, and organisational skills.
Overview
28
28
years of professional experience
Work History
customer service operative
The Range
doncaster, south yorkshire
02.2024 - Current
- Maintained clean, orderly workspace to support safety and smooth workflow.
- Greeted customers warmly to create welcoming first impressions.
- Handled customer inquiries, providing accurate information on products and services.
- Designed visual merchandising displays that drew customer attention on site.
- Ran promotional campaigns by producing attention-grabbing displays and signage.
- Processed cash and card transactions efficiently, minimising wait times during peak periods.
- Resolved complex customer complaints, enhancing satisfaction and fostering loyalty.
- Provided helpful customer service for enquiries and issues on site.
- Followed company policies and regulations to maintain professional standards.
- Solved operational problems quickly to keep day-to-day service moving.
- Ensured compliance with safety routines while keeping workstations tidy.
Shop Owner
BabyMunchkins
doncaster, south yorkshire
02.2014 - 08.2024
- Managed daily operations of independent retail outlet, overseeing stock levels and financial transactions.
- Met with product suppliers, negotiated supply contracts and established partnerships to facilitate delivery of raw materials and products.
- Developed customer loyalty programmes that increased repeat business and enhanced brand reputation.
- Maintained high standards of store presentation and visual merchandising to create an inviting shopping experience.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Photographer
within baby munchkins
doncaster, south yorkshire
10.2021 - 08.2024
- Conducted photography and studio sessions for baby family portraits, ensuring memorable experiences for families.
- Captured desired shots through innovative techniques and quick problem-solving in dynamic environments.
- Edited images in Lightroom and Photoshop for consistent, polished output.
- Minimised imperfections using lighting adjustments for flattering results.
- Set up backdrops and scenes matched to each occasion.
- Offered tailored photography packages to suit varying client budgets.
- Provided prompt customer service by addressing queries and concerns, enhancing client satisfaction.
- Negotiated contract terms and fees with clients for clear mutual satisfaction.
- Respected cultural and religious views when planning specific photo needs.
- Used tact to gain consent for sessions and explain image implications.
- Collaborated with vendors to discuss and evaluate product offerings. and technical representatives to discuss new products.
- Resolved equipment issues through technical discussions with relevant representatives.
shop manager
The Bargain Store
rotherham, south yorkshire
03.2003 - 01.2012
- Oversaw management of store until closure in 2012 following owner retirement and property sale
- Detailed tasks to ensure smooth store operations.
- Ensured store presentation and cleanliness met high standards, enhancing customer experience.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Stored stock safely and securely to maintain quality of goods.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance and provided targeted feedback and coaching to enhance service quality.
- Merchandised displays to showcase new and popular items.
- Recruited motivated, personable staff to deliver outstanding customer care.
Cashier Supervisor
The bargain store
rotherham, south yorkshire
01.1999 - 03.2003
- Ensured accurate processing of credit card and cash payments, contributing to customer satisfaction and financial integrity.
- Cross-checked financial transactions at end-of-shift, verifying cash and card payments against shift transactions to identify and resolve discrepancies.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Collaborated with stock control team in inventory management, reconciling sales with stock levels to maintain accurate inventory records.
- Assisted customers in locating items on shop floor by showing item location and explaining product range.
- Began full-time role after children began school, transitioning from part-time positions.
Education
St Bernards High school
RotherhamSkills
- Customer service and support
- Cash handling
- Conflict resolution
- Negotiation
- Reporting and documentation
- Time management
- Communication skills
- Team collaboration
- Stress resilience
- Relationship management
- Visual merchandising
- Photo editing and retouching
- Portrait photography
- Adobe Photoshop and Lightroom
- Problem solving
- Client interaction
- Creativity
- Camera operation and lighting techniques
- Family and pet photography
- Attention to detail
Hobbies and interests
- i Have a strong interest in Photography and am a member of several amateur and professional photography groups.
- I very much enjoy reading novels and non fiction
Timeline
customer service operative
The Range
02.2024 - Current
Photographer
within baby munchkins
10.2021 - 08.2024
Shop Owner
BabyMunchkins
02.2014 - 08.2024
shop manager
The Bargain Store
03.2003 - 01.2012
Cashier Supervisor
The bargain store
01.1999 - 03.2003
St Bernards High school