Rebecca Dighton
Blackburn
Summary
Since my last employment I have been caring for family members. previously having over 20 years’ experience within the customer service sector, I’ve developed excellent customer service skills. I’ve effectively undertaken a wide variety of roles which have included working face to face, in a call centre, as an assistant manager of a team of 15 staff and owning my own business. I have consistently maintained a high level of attendance and punctuality and I apply 100% commitment to every role that I undertake. I have a full driving licence, am willing to undertake any training necessary to progress within my career and can start work immediately.
Overview
22
22
years of professional experience
Work History
Customer Service Advisor - Claims advisor
Adecco
09.2021 - 12.2021
- Handled inbound calls from clients initiating Personal Independence Payment (PIP) claims, ensuring clarity and understanding.
- Guided clients on PIP claims, outlining next steps and expected timelines.
- Facilitated initial claim process for Personal Independence Payment (PIP) applications, contributing to efficient processing.
- Advised clients of timescales.
Sales Advisor
Smart Metering Systems Plc
03.2019 - 03.2020
- Recognised as a top achiever on my team, resulting in a promotion opportunity in the B2B sector.
- Met performance standards consistently in a high-pressure environment, demonstrating reliability and resilience.
- Coordinated appointments with customers interested in smart meter installation, enhancing customer engagement.
Customer Service Advisor
Dunelm Contact Centre
05.2017 - 10.2018
- Resolved customer complaints with effective communication via phone, e-mail, and social media, enhancing customer satisfaction.
- Handled customer enquiries through phone, e-mail, and social media, ensuring timely and accurate responses.
- Facilitated customer sales by actively engaging with clients through phone, e-mail, and social media, contributing to overall sales growth.
General Assistant
Shepherds Auctions
10.2015 - 08.2016
- Putting stock out for customer viewings.
- Stocktaking.
- Photographing and uploading stock to online auction site with description.
- Testing electrical products.
- Dealing with customer purchases and enquiries.
Self-employed courier
Hermes
07.2013 - 12.2013
- Loaded car with parcels in order of delivery.
- Identified Special Delivery items to deliver by specified time with signature of client.
- Managed workload and planned delivery times successfully.
- Covered other delivery routes in absence of colleagues.
Managing Director & Bookkeeper
K. Bridge & Sons
09.2004 - 05.2013
- Maintaining up to date account records.
- Dealing with customer estimates and building material orders.
- Self-employed in family building company
Customer Service Advisor
O2
09.1999 - 08.2004
- Dealing with customer enquiries in Inbound call centre via telephone and email.
- Promoted to compliance team as first port of call responding to complaints.
Education
E C D L -
Bury College
BuryNVQ Level 2 -
Bury College
BurySkills
- Flexible
- Methodical
- Ability to gather information systematically
- Ability to plan activities
- Organised
- Effective time management
- Meticulous attention to detail
- IT proficient
- Confident
- Tactful communicator
- Sensitive communicator
- Patient
- Supportive
- Strong team-player
- Ability to influence others
- Ability to discuss and reach agreement
- Customer relationship management
- Claims processing
- Inbound call handling
- Complaint resolution
Timeline
Customer Service Advisor - Claims advisor
Adecco
09.2021 - 12.2021
Sales Advisor
Smart Metering Systems Plc
03.2019 - 03.2020
Customer Service Advisor
Dunelm Contact Centre
05.2017 - 10.2018
General Assistant
Shepherds Auctions
10.2015 - 08.2016
Self-employed courier
Hermes
07.2013 - 12.2013
Managing Director & Bookkeeper
K. Bridge & Sons
09.2004 - 05.2013
Customer Service Advisor
O2
09.1999 - 08.2004
E C D L -
Bury College
NVQ Level 2 -
Bury College