Rebecca Bessent
Summary
Coordinates patient appointments, transport arrangements and referral pathways to support timely access to care. Manages waiting lists, booking systems and confidential records with accuracy and consistency. Resolves patient queries and complaints with professionalism, empathy and clear communication.
Overview
26
26
years of professional experience
Work History
Patient Pathway Co-ordinator
NHS Foundation Trust
10.2016 - Current
- Coordinated appointments for patients, providing timely scheduling to meet their healthcare needs.
- Coordinated patient transport services for appointments, improving access to healthcare facilities.
- Acted as first point of contact for patients, answering phone calls in friendly, polite and professional manner.
- Managed patient records with confidentiality, updating information and maintaining accuracy in database systems.
- Addressed patient complaints with empathy and professionalism, working towards satisfactory resolutions.
- Provided efficient and effective monitoring and maintained relevant speciality waiitng lists.
- Liaised with external healthcare providers, coordinating referrals and sharing relevant patient information securely.
Medical Secretary
NHS
10.2000 - 10.2016
- Conducted patient follow-up via phone and email, improving communication between healthcare providers and patients.
- Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
- Answered patients' questions in person, by email, or by phone.
- Followed data confidentiality measures to secure healthcare user information.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues.
- Observed data protection policies and regulations in handling and processing confidential information, preventing unauthorised disclosure.
- Operated a multi-line telephone system, directing calls to appropriate departments and ensuring prompt attention.
- Scheduled tests and procedures for patients on physician's orders, following up with individual patients to provide reminders.
- Carried out ad-hoc documentation, communication and administrative functions.
- Treated patients from different backgrounds with respect.
- Established safe, secure setting to minimise patient anxiety.
- Covered for sick or on-leave secretarial staff by completing pending tasks, answering correspondence and serving visitors to maintain smooth operations.
Skills
- Patient scheduling
- Referral coordination
- Waiting list management
- Medical records management
- Healthcare administration
- Booking systems
- Leadership skills
- Oracle EPR system
- Microsoft Office
- Prioritise tasks, manage competing demands and work methodically
- Effective problem solver with strong decision making abilities
Timeline
Patient Pathway Co-ordinator
NHS Foundation Trust
10.2016 - Current
Medical Secretary
NHS
10.2000 - 10.2016