Summary
Overview
Work History
Education
Skills
References
Affiliations
Training
Supporting information
Further questions
Gaps in employment
Equal opportunities
Work Availability
Timeline
Generic

Chiemeka Okoroigwe

Administrator
London

Summary

Personable and organized professional with strong communication and multitasking abilities. Familiar with medical terminology and electronic health record management, adept in scheduling and patient coordination. Committed to ensuring seamless and efficient office environment to enhance patient care and operations.

Developed key administrative and organizational skills in busy medical office environment. Excel in managing patient records, scheduling, and office communication. Seeking to leverage these skills in new field to contribute to efficient and effective operations.

Overview

3
3
years of professional experience

Work History

Patient Pathway Co-Ordinator/ Medical Secretary

St Bartholomew's Hospital
09.2023
  • Company Overview: Healthcare
  • Patient Pathway Coordinator Responsibilities: Work with the Deputy Delivery Manager and Service Manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
  • Key Responsibilities: Ensure that all incoming and outgoing communication, including urgent matters is dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on). Use the Trusts voice recognition system to type clinic letters and other correspondence
  • Implement improvements to the administrative element of the pathway. Also proactively identifying emerging issues that may cause delays at any point in patient pathways and make suggestions to improve administration or any other aspect of the total pathway
  • Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs) are given appointment dates within the time specified and within the correct clinic specification.
  • Use the Trust information systems (CRS) to monitor patients’ pathway progression and monitor appointments and attendances.
  • Book and change patient’s appointments in CRS and create and cancel clinic slots in line with departmental guidelines.
  • Ensure that patients are informed as soon as possible when clinics/ appointments are cancelled.
  • Supply clinicians and others with information on the 18 weeks status of the patients when required.
  • Deal proactively with all enquiries from patients, carers, GPs, and other service users, ensuring where possible that the caller’s needs are met, or they are transferred to the most appropriate person.
  • Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
  • Keep a record of the movement of medical records passing through the administrative office, and maintain the notes, and track to the appropriate department, enabling continuity of care.
  • Maintain a central record of doctors/consultant’s annual leave/study days. Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
  • Ensure that stationery and office equipment is used efficiently and that any specific needs are brought to the attention of the line manager. Undertake stock control as appropriate.
  • Collect and deliver post.
  • Grade: Band 4
  • Salary: £12.67 phr
  • Period of notice: Two weeks
  • Reason for leaving (if applicable): Bank Job

Patient Pathway Coordinator

St Bartholomew's Hospital
01.2022 - 08.2022
  • Company Overview: Healthcare
  • Patient Pathway Coordinator Responsibilities: Work with the Deputy Delivery Manager and Service Manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
  • Key Responsibilities: Ensure that all incoming and outgoing communication, including urgent matters is dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on). Use the Trusts voice recognition system to type clinic letters and other correspondence
  • Implement improvements to the administrative element of the pathway. Also proactively identifying emerging issues that may cause delays at any point in patient pathways and make suggestions to improve administration or any other aspect of the total pathway
  • Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs) are given appointment dates within the time specified and within the correct clinic specification.
  • Use the Trust information systems (CRS) to monitor patients’ pathway progression and monitor appointments and attendances.
  • Book and change patient’s appointments in CRS and create and cancel clinic slots in line with departmental guidelines.
  • Ensure that patients are informed as soon as possible when clinics/ appointments are cancelled.
  • Supply clinicians and others with information on the 18 weeks status of the patients when required.
  • Deal proactively with all enquiries from patients, carers, GPs, and other service users, ensuring where possible that the caller’s needs are met, or they are transferred to the most appropriate person.
  • Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
  • Keep a record of the movement of medical records passing through the administrative office, and maintain the notes, and track to the appropriate department, enabling continuity of care.
  • Maintain a central record of doctors/consultant’s annual leave/study days. Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
  • Ensure that stationery and office equipment is used efficiently and that any specific needs are brought to the attention of the line manager. Undertake stock control as appropriate.
  • Collect and deliver post.
  • Grade: Band 4
  • Salary: 27,157
  • Period of notice: N/A
  • Reason for leaving (if applicable): Maternity Cover. (Contract)

Service Coordinator

Great Ormond Street Hospital (Bank)
05.2021 - 06.2021
  • Company Overview: Hospital
  • Responsibilities: Provide full secretarial and administrative support to the clinical team. Managing patient pathway to avoid breaches, working with clinicians, manage patients queries and provide feedbacks
  • Key Responsibilities: Undertaking general typing of correspondence, reports, letters, using audio or copy typing as required. To ensure all correspondence is accurate and produced within agreed timescales.
  • Make appointment bookings following the departments procedures and protocols as well as appropriate RTT and clinical waiting times.
  • Reschedule appointments where necessary in line with the Trusts Patient Access Policy. Escalating any potential breaches to the policy before actioning
  • Aware of current waiting times and ensure appointments are scheduled within Trust & NHS directives.
  • 5- Telephone Management, be the first point of contact for patients/parents, GPs, referrals, and other healthcare professionals contacting the department.
  • Handling inquiries such as, booking and cancelling appointments.
  • Proactive email management to ensure prompt response to priority emails.
  • Take messages and pass on calls and enquiries to relevant team members appropriately, ensuring urgent messages are prioritized and that all enquiries are responded to in a timely fashion.
  • Carry out general administrative duties such as photocopying, scanning, opening and distributing of post, and enveloping letters, checking shared email boxes etc.
  • Recording and maintaining an up-to-date electronic filing systems appropriate to the department, including ensuring that patient data is recorded appropriately within the electronic medical record.
  • Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.
  • Grade: Bank
  • Salary:
  • Period of notice: N/A
  • Reason for leaving (if applicable): Temp Job

Administrator Haematology, Oncology, Dermatology

Great Ormond Street Hospital
04.2019 - 02.2020
  • Responsibilities- Provide full secretarial and administrative support to the clinical team.
  • Key Responsibilities: Act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from Patients, their Carers, GPs, and Colleagues in other hospitals in a professional manner.
  • Type and distribute clinical letters and general correspondence after each appointment.
  • Process new patient referrals within Trust and from outside the trust, within the nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
  • Open and action own electronic and paper mail and that of the consultant team, at least once a day.
  • Input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
  • Keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g., filing of correspondence and results) to enable continuity of care.
  • Carry out general administrative duties such as photocopying, scanning, opening and distributing of post, and enveloping letters, checking shared email boxes etc.
  • Diary management for consultants, updating their schedule and informing them, booking appointments for patients, and sending out letters.
  • Grade: Bank
  • Salary:
  • Period of notice: N/A
  • Reason for leaving (if applicable): Bank Role.

Education

LLM - international Commercial Law

Bournemouth University
07.2006

BL - Barrister at Law

Nigerian Law School
03.2002

LLB - Bachelor of Law

Enugu State University
12.2000

Skills

  • Medical terminology
  • Customer service
  • Patient scheduling
  • Telephone customer support
  • Medical office management
  • Professional telephone etiquette
  • Detail-oriented approach
  • Patient scheduling proficiency
  • Administrative support experience
  • Time management mastery
  • Adaptable to change

References

  • Anna-Kay, Black, Ms, anna-kay.black@nhs.net, St Bartholomew Hospital, Employer / Line Manager, 2023-09, 2023-11, London, United Kingdom, Can the referee be approached prior to the interview? Yes
  • Fatima, Begum, Ms, fatima.begum4@nhs.net, St. Bartholomew's Hospital, Employer / Line Manager, 2022-01, 2022-08, West Smithfield, London, United Kingdom, EC1A 7BE, Can the referee be approached prior to the interview? Yes
  • Alex, Ssenabulya, Mr, alex.ssenabulya@gosh.nhs.uk, Great Ormond Street Hospital, Employer / Line Manager, 2019-04, 2019-09, Great Ormond Street, London, United Kingdom, WC1N 3JH, Can the referee be approached prior to the interview? Yes
  • David, Burley, Mr, David.Burley@gosh.nhs.uk, Great Ormond Street Hospital, Employer / Line Manager, 2019-09, 2020-01, Great Ormond Street, London, United Kingdom, WC1N 3JH, Can the referee be approached prior to the interview? Yes
  • Annarita, Locci, Ms, Annarita.Locci@gosh.nhs.uk, Great Ormond Street Hospital, Employer / Line Manager, 2021-05, 2021-06, Great Ormond Street, London, United Kingdom, WC1N 3JH, Can the referee be approached prior to the interview? Yes

Affiliations

  • Please provide details regarding any relevant professional registrations or memberships. This information will be subject to a satisfactory check.
  • Please indicate your professional registration status: Not required for this post
  • Professional body: Please provide details below
  • Membership / Registration number
  • Expiry / renewal date

Training

  • Please provide details regarding training courses that you have attended or currently undertaking together with the date completed or to be completed by. Up to 7 training courses can be entered here.
  • Training
  • Course title | Training provider | Duration

Supporting information

  • Supporting Information Fields marked with an asterisk are mandatory
  • In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post, if this has not been fully covered in the previous sections.
  • Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
  • Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
  • Supporting information will be an excellent candidate for this role as it matches very well with my skills, experience, and abilities.
  • I have 4 years’ experience working with the NHS. Two years as a bank staff. I have excellent communication skills which I apply when dealing with people that are distressed and in vulnerable situations, also in building relationship with others within and outside the NHS.
  • As a Patient Pathway Coordinator, I work with the patient coordinating their care from the referral to their discharge, liaising with other departments on their behalf.
  • I have more than 4 years working experience as Administrator. I can adapt readily to change in a working environment and work in a variety of situations. the NHS is an Industry where things can change in an instant, through my various experiences within the NHS, I have learnt to adapt and work with these changes.
  • I can handle multiple tasks at the same time, I work well within a team and also work well on my own.
  • I am detail oriented and well organised. I love meeting deadlines.
  • I am very hard working and I have a good work ethics having worked most of my life.
  • I am also a quick Learner.
  • I am willing to take on more hours of work and more responsibilities.
  • With my skills and experience I will make a real contribution as a member of your team.

Further questions

  • The questions in this section are customised to the post for which you are applying.
  • Are you a member of the UK Armed Forces community or related to a member? No
  • If selected yes, please can you identify as one of the following? None
  • Do you currently work within the NHS? If yes, please state your current grade: Yes
  • Is the post you are applying for the same as your current grade? Yes
  • At-risk applicants
  • Before being given access to the online application form, the applicant was asked the following.
  • Employment Status: Please select the option from the list below which best reflects your current employment status.
  • I do not fall into one of the above categories
  • Application for Patient Care Coordinator
  • Job ref 259-6570007RLH
  • Closing date 2024-08-29
  • Application submitted 2024-08-27 10:59
  • Application ID 167180225
  • Applicant Chiemeka Okoroigwe

Gaps in employment

  • If you have any gaps within your employment history, please state the reasons for the gaps below.
  • March 2020 to April 2021. Looking for a job. No jobs due to Covid and lock down.
  • January to March 2023- family issues

Equal opportunities

  • NHS organisations recognise the benefits of having a diverse workforce and therefore welcome applications from all sections of the community. In addition to this, under the provisions of the Equality Act 2010, all NHS organisations are required to demonstrate that their recruitment processes are fair and that they are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Therefore a series of questions need to be raised in order to ascertain who is applying for each position and to ensure that no one is being unfairly discriminated against or disadvantaged.
  • This section of the application form will be detached from your application form and will not be used as part of the selection process nor will it be seen by anybody who is interviewing you. The information collected is only used for monitoring purposes in an anonymised format to assist the organisation in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, they can check that they are complying with the Equality Act 2010.
  • The Equality Act 2010 protects people against discrimination on the grounds of:
  • Their age and sex.
  • Their race which includes colour, nationality, ethnic or national origin.
  • Their religion or belief, including a lack of any belief.
  • Their sexual orientation, be it bisexual, gay, heterosexual and lesbian.
  • The Equality Act 2010 also protects people who are married or in a civil partnership.
  • Equality and Diversity Monitoring
  • Please state your date of birth 1976-07-13
  • Please indicate your gender Female
  • Please indicate the option which best describes your marital status: Single
  • Please indicate your ethnic origin BLACK or BLACK BRITISH - African
  • Which of the following options best describes how you think of yourself? Heterosexual or Straight
  • Please indicate your religion or belief Christianity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Pathway Co-Ordinator/ Medical Secretary

St Bartholomew's Hospital
09.2023

Patient Pathway Coordinator

St Bartholomew's Hospital
01.2022 - 08.2022

Service Coordinator

Great Ormond Street Hospital (Bank)
05.2021 - 06.2021

Administrator Haematology, Oncology, Dermatology

Great Ormond Street Hospital
04.2019 - 02.2020

BL - Barrister at Law

Nigerian Law School

LLB - Bachelor of Law

Enugu State University

LLM - international Commercial Law

Bournemouth University

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Chiemeka OkoroigweAdministrator