Rebecca Barrable

Assisted regional facilities management team by supporting four RFM in key FM tasks.

Provided cover for regional facility managers during absences.

Aided the business with guidance on facilities management issues.

Compiled compliance documentation and conducted health & safety audits.

Instructed works and quotes for remedial actions identified in compliance documents and health & safety audits.

Liaised with property management to navigate corporate supply chain processes and management agreements.

Supported credit control and treasury functions to enhance business operations.

Raised purchase orders and resolved invoice discrepancies.

Trained and mentored RFMs to align with client SLA and KPIs.

Delivered performance statistics presentations.

Conducted regular process reviews with third-party stakeholders.

• assisted with the migration from internal CRM to Salesforce CRM & UAT testing of processes / mapping
• Delivered premium customer service to align with premium products within golfing industry.
• Served as first point of contact for external buyers.
• Assisted in building positive relationships with new and existing clients.
• Ensured client satisfaction through effective support and service.
• Reviewed and streamlined processes to improve efficiency.
• Recommended solutions to address problem areas.
• Communicated directly with clients to support business retention and growth.
• Met deadlines while maintaining vendor relationships.
• Resolved customer complaints and concerns, reporting feedback to relevant teams.
• Built comprehensive knowledge of company offerings and demonstrated benefits to clients.
• Facilitated collaboration with internal departments to meet client call-offs, including warehouse and finance.
• Coordinated with regional sales management and marketing teams to ensure seamless service delivery.

• Created and grew my own desk of clients across temporary and Permanent roles across many sectors
• Demonstrated a proactive and can-do attitude, I was able to go out and chase new business whether be it in person or via the phone
• Consistently Delivered unrivalled customer service to both client and candidates alike
• Generated jobs through lead conversion, repeat business and referrals
• Sourced CV Databases for appropriate candidates, pre-screened and ensured that the right person was put forward for the relevant role
• Creative within my approach when networking with businesses and candidates
• Complete review meetings with clients to communicate business changes and trends in the marketplace to remain the recruiter of choice in my region
• I have a great understanding the local labour market and industry sector, communicating any worthwhile information to the client and candidate pool
• Demonstrated business insight, and having a natural inquisitive nature, I utilised this skill set to understand client operations and challenge appropriately
• Marketing and social media champion to maximise exposure and reaching out to new clients and candidates across multiple social media platforms
• Negotiating contracts and fees with clients and candidates, contract management
• Complaint management - root course analysis, resolution focused.

• Enhanced service desk performance through strategic leadership of the Elogbooks team.
  Achieved seamless integration with facility management companies to optimise operations.
  Advanced career from property administrator right through to service desk manager, driving team success and operational excellence.
• Directed initiatives resulting in substantial growth of client profile by optimising recruitment strategies and aligning resources with client needs.
• Overseeing a large team of 54 direct reports, ensuring round-the-clock operational efficiency and unwavering dedication
• Managed customer relationships and communication throughout customer cycle to maximise retention.
• Liaised effectively with developers and customer user base, utilising feedback to refine software features and optimise user experience.
• Achieved optimal team performance by enforcing service level agreements.
  Delivered consistent service quality through diligent monitoring of team activities.
  Realised improvements in service delivery metrics by maintaining strict adherence to SLAs.
• Implemented performance benchmarks and quality standards to improve team efficiency and service delivery.
• Interview candidates, hire suitable staff, conduct comprehensive training sessions, lead structured performance reviews, and provide actionable feedback to support staff development.
• Oversaw project coordination, managing milestones and ensuring alignment with project scope across multiple teams.
• Analysed customer feedback to modify existing processes, ensuring alignment with client expectations and operational standards.
• Utilised statistical software and analytical methods to perform in-depth analyses, addressing operational challenges and forecasting team requirements.
• Facilitated general management and development of the team to foster growth and collaboration in achieving organisational objectives.
• Conducted regular audits and training sessions to ensure understanding and implementation of health and safety measures among all team members.
• Analysed customer complaints and performed root cause investigations to identify resolution strategies, ensuring improved service quality.
• Led weekly meetings, fostering effective communication within the team.
• Achieved alignment on KPIs and SLAs through effective stakeholder presentations.
  Resolved performance discrepancies by implementing targeted solutions for KPI and SLA shortfalls.
  Enhanced stakeholder understanding of performance metrics, driving improved outcomes.

• Analysing sales data to identify potential growth and alternative buying options and new business
• Relationship building to maximize growth
• Gaining an understanding of the manufacturing side of the industry and utilising the information to procure the most cost effective solutions for customers and increase our own profit margins through economies of scale
• All aspects of account management covering sales, procurement and liaising with all parties involved in each sale from customer to designer to suppliers and subsequent production
• And logistics to ensure that customer requirements fit/exceed both budget and quality expectations.

• Multi-skilled sales insurance clerk:2006-2007.
• Customer Service, Agreed Valuations, Sales, Renewal for Classic car, 4x4, motorhomes, Modified Vehicles and Home Insurance
• Insurance quality compliance supervisor.2007-2009

• 42 residential and Dementia Care home - Healthcare assistant: Team Lead
• Respite Team lead -collaborating a new relationship with Hinchingbrooke Hospital and within the community
• Care plans and risk Assessment management
• Relationship building with the NHS stakeholders and the families / next of kin.

• Leading both front and back of house, multi skilled across the business needs - creating customer experience

• Sales Representative for a leading photographic fashion studio

• Editorial, runway, campaign, live shows, and general advertising both nationally and internationally and events representative such as clothes show.

• Created my own exclusive weekly event for VIP person(s) in a exclusive venue in London