George Hanny-Woko
Customer Service Professional
London,
Summary
Friendly customer service professional with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist/ Events Cordinator [MAT Cover]
Wells Fargo (Rapport)
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Booked and arranged meeting rooms.
- Provided tech support during meetings and events.
- Assisted with event planning, execution, and hosting.
Front of House/ Receptionist
The Scalpel
08.2022 - 4 2024
- Manage the Reception, Telephony, Room Reservations, Catering, and Cleaning over a large account.
- Deliver the professional greeting of clients and visitors to the highest standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service/ Switchboard Advisor
Bindmans LLP
01.2021 - 08.2022
- Resolved 30+ tickets per day.
- Answer all incoming calls, provide pertinent information to the caller, and transfer the call to the appropriate source if requested.
- Relay voicemails and other messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual.
- Arrange conference calls within the corporate boardroom, while also making sure the room itself is thoroughly cleaned for managers.
- Perform various word processing responsibilities, which can include proofreading documents before they are sent out.
- Receive all company mail and deliver it to the right person.
- Conduct other administrative tasks.
Marketing & Data Analyst/ Customer Service Advisor
Adero
03.2020 - 1 2021
- Provide actionable overall market and customer insights to address key strategic questions.
- Responsible for tracking, reporting, and analyzing the performance of marketing activities.
- Advise other marketing functions (e-commerce/website, online/offline advertising, brand, and product development) as the knowledge owner for customer and market data.
- Take ownership of customer problems, solving them at the first point of contact and escalating when required.
- Identify and respond to routine customer requests, both face to face and on the telephone, using the appropriate skills and knowledge.
Office Assistant
Acxiom
12.2018 - 03.2020
- Mailing and sorting mail.
- Keeping track of office supplies and placing orders for fresh ones when necessary.
- Taking phone calls.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Ensuring seamless office operations.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Sales Representative
Magnolia Travel Center
02.2016 - 11.2018
- Greet customers and make them feel comfortable.
- Interact with customers, offering assistance and responding to queries about products and purchases.
- Provide recommendations according to customer needs or preferences.
- Locate merchandise for customers and place orders, where necessary.
- Introduce promotions and new products to customers.
- Operate cash register and handle cash payments, and credit card processing.
- Handle refunds, exchanges, and returns.
Education
Diploma (Legal Secretary/PA) - Legal Assistant
ILSPA
Remote 06.2023 - 12.2023
Bachelors Degree - Political Science and Criminal Justice
Southern Arkansas University
Arkansas, USA 08.2016 - 11 2020
Skills
Customer Service
Data Entry
Telephone skills
File Management
Office Management
Customer/Client relations
Technical Support
Verbal and written communication
Organization skills
Microsoft 365
Training
WARD Customer Service/ Customer Journey Training, 2024
Timeline
Receptionist/ Events Cordinator [MAT Cover]
Wells Fargo (Rapport)
05.2024 - Current
Diploma (Legal Secretary/PA) - Legal Assistant
ILSPA
06.2023 - 12.2023
Front of House/ Receptionist
The Scalpel
08.2022 - 4 2024
Customer Service/ Switchboard Advisor
Bindmans LLP
01.2021 - 08.2022
Marketing & Data Analyst/ Customer Service Advisor
Adero
03.2020 - 1 2021
Office Assistant
Acxiom
12.2018 - 03.2020
Bachelors Degree - Political Science and Criminal Justice
Southern Arkansas University
08.2016 - 11 2020
Sales Representative
Magnolia Travel Center
02.2016 - 11.2018
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