Rebecca Atkin

• Acting as the first point of contact for parents, visitors, and external agencies, providing a welcoming and professional service.
• Using the Arbor Management Information System to manage attendance, lunch records, and produce a range of reports.
• Carrying out a wide range of administrative duties, including the use of Microsoft Word, Excel, and other IT systems.
• Answering telephone calls, responding to enquiries, and directing queries appropriately.
• Maintaining accurate records and ensuring information is kept up to date.
• Designing and producing posters, newsletters, and promotional materials for school events and activities.
• Preparing pupil achievement letters and certificates to recognise and celebrate success.
• Providing comprehensive administrative support to the Headteacher and other members of staff, ensuring the smooth day-to-day running of the school office.

Acted as the first point of contact for patients, both over the telephone and face to face, providing a professional and welcoming service.
Assessed patients' needs and signposted them to the most appropriate service or healthcare professional.
Maintained and updated patient records accurately and in a timely manner, ensuring confidentiality and compliance with data protection procedures.
Liaised with partner agencies, responding to queries and managing correspondence via email.
Maintained spreadsheets and monitored Quality and Outcomes Framework (QOF) figures, ensuring data was accurate and up to date.
Used Microsoft Excel, Word, and other ICT systems to support administrative tasks and maintain efficient office operations.

Providing administrative support to the Early Years Team, including managing correspondence, filing, and maintaining records.
Acted as the first point of contact for enquiries by telephone, email, and face to face, responding professionally and directing enquiries appropriately.
Maintaining accurate electronic and paper records in line with data protection and confidentiality requirements.
Scheduling meetings, training sessions, and appointments, preparing agendas, minutes, and relevant documentation.
Updating and maintaining databases, spreadsheets, and management information systems.
Process of referrals, applications, invoices, and other documentation accurately and within agreed timescales.
Supporting the organisation and administration of Early Years events, training, and meetings.
Liaise with internal departments, childcare providers, schools, health professionals, and other partner agencies.
Producing reports and statistical information as required.
Ensure office systems and administrative procedures are maintained efficiently.

• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Assumed responsibility for receptionist duties whilst staff were on holiday.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Directed administrative team in high-quality clerical service delivery.

• Tailored bespoke holiday packages for memorable experiences.
• Balanced sales targets whilst maintaining high standards of customer service.
• Tracked changing travel advisories, ensuring client safety during travels.
• Performed administrative duties such as record-keeping, boosting office efficiency.
• Collaborated with hotels and airlines for affordable package deals.
• Handled refunds and cancellations professionally, protecting client interests.
• Organised group tours, resulting in enjoyable shared adventures.
• Coordinated transport arrangements from airports to accommodation facilities.
• Facilitated smooth booking processes to guarantee seamless travel experiences.
• Attended trade fairs to network with potential partners.