Rayhan Ayub

Took initiative to upsell high-margin products and recommend add-ons across furniture and garden departments, often increasing basket value and contributing to higher footfall through repeat customers.

Though not based in TradePoint itself, I consistently encouraged customers to sign up for trade cards. I did this not only to improve my own ability to sell, but to get more efficient at trying to persuade customers despite initial reluctance - A hobby driven purely by passion and product knowledge.

Assisted customers in placing online orders in-store, clearly explaining delivery times and managing expectations. Often upsold higher-quality alternatives by understanding customer needs and confidently recommending better-value options. Built trust by finding the right balance between what I aimed to sell and what the customer genuinely wanted to buy.

Spearheaded the sale and distribution of official BNA merchandise and publications at the MRC-DTP 202x convention, demonstrating commercial acumen and frontline retail experience in a high-traffic academic setting.

Conversed with a multitude of both global academics and professors to communicate the knowledge of recent breakthroughs in varying fields of science with the goal of fostering institutional goodwill.

Provided accurate, responsive guidance to visitors across the fast-paced UCL campus, balancing hospitality with logistical coordination in a dynamic environment.

Customer Service :
- Gained and reinforced customer relations through consistent exceptional service. Able to effectively upsell to any customer whilst balancing their
own personal needs and interests. Have personally maintained regulars due to active efforts of making them feel welcome and appreciated within the store.

Cash management :
- Responsible for counting and banking cash within the store, as well as both setting up and closing tills, whilst also being able to locate and manage any discrepancies. Furthermore, being able to make practical and logical decisions when placing stock orders by considering both par levels and sales targets.

Leadership :
- Have led countless shifts of up to 10+ partners successfully whilst delegating both tasks and positions
efficiently. Many of which include maintaining cleanliness of the store, ensuring all positions are filled with individual strengths and weaknesses in mind, positively encouraging the team to connect with customers, and managing partner breaks around peak hours, ensuring constant customer satisfaction.

Pushing partner development:
- Able to efficiently manage time on shift to accommodate for staff training, this includes training new starters to expected standards as well
as pushing current partners to further strengthen existing skills through one-to-one sessions.

Strengthening personal knowledge :
- Taken on an additional unpaid role of 'Coffee Master', having successfully completed a sign-off after 5 self-led courses. This role allowed for me to better my personal and fellow partners' knowledge, whilst also upselling more efficiently by providing customers with more information regarding our different menu options.

Personally selected from Bristol University to be an intern at the Weston General Hospital due to my educational excellence as well as passion for helping others.

Responsible for the well-being and emotional stability of patients, adapting to each patient's individual wants and needs.

Directed a group of other interns whilst allowing for fluid communication and teamwork to ensure the standard of care was provided efficiently.

Delegated tasks among interns to avoid confusion and to allow a smoother, more productive workday.