- Walking with my dog
- Crochet
- Reading
- Films
Jessica Mills
Basingstoke,Hampshire
Summary
Customer-focused professional with extensive experience in building strong relationships through effective communication and attentive service. Leverages interpersonal strengths to support team objectives and drive business success. Committed to delivering exceptional service and adept at understanding customer needs in dynamic environments.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Customer Sales Assistant
B&M Retail
Basingstoke, Hampshire
11.2025 - Current
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing the shopping experience.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Resolved customer complaints calmly and professionally, ensuring customer satisfaction through positive outcomes.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Provided prompt answers to customer enquiries, enhancing overall service experience., providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Handled customer returns, refunds and exchanges at customer service desk.
- Facilitated returns and exchanges, adhering to store policies and customer preferences.
- Replenished items and organised displays to keep stock looking professional.
- Organised shelves to maintain a tidy and inviting shopping environment., clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Developed personal rapport with regular customers, fostering loyalty and encouraging repeat business.
Catering Assistant
HC3S
Basingstoke, Hampshire
05.2014 - 09.2025
- Observed customer requests concerning allergens and dietary requirements.
- Catered for diverse dietary requirements with excellent food allergen awareness.
- Prepared ingredients to deliver efficient lunch and dinner services.
- Prepared and presented high-quality food items in line with menu specifications, adhering to strict hygiene standards.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Set and restocked service counters, buffet areas and trays.
- Coordinated movement of serving carts and trays to streamline food distribution. with precision.
- Followed recipes to achieve food quality and consistency.
- Stored food safely and at correct temperatures.
- Maintained a meticulously clean and organised kitchen environment, surpassing local health inspection standards.
- Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.
- Ensured excellent health and hygiene practices were followed to minimise risks to the public.
- Deep-cleaned equipment and food preparation areas.
- Disinfected food preparation areas for improved kitchen hygiene.
- Wore protective equipment to maintain a clean and tidy appearance.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Operated commercial kitchen equipment safely, including ovens, grills, and mixers, following all health and safety guidelines.
- Handled customer complaints with professionalism and patience, resolving issues promptly to maintain positive relationships.
- Reported kitchen equipment faults for quick repair.
- Monitored and adjusted temperature controls of refrigeration units to ensure freshness and safety of food items.
- Handled cleaning chemicals in line with safe use guidance.
- Rotated stock to correctly use ingredients and follow food hygiene guidelines.
- Rotated stock and added new items from stock deliveries.
- Weighed ingredients for accurate portion control.
- Minimised risk of contamination with regular cleaning in refrigerated, frozen and dry storage spaces.
- Implemented waste reduction strategies, significantly reducing food waste and contributing to cost-saving measures.
- Cleared down food preparation, serving and eating areas after use.
- Cleaned crockery, cutlery and service utensils.
- Washed and put away cookware, utensils and dishes.
- Delivered training on food safety regulations and practices to new staff, promoting a culture of compliance and responsibility.
- Monitored and adjusted temperature controls of refrigeration units to ensure freshness and safety of food items.
- Implemented waste reduction strategies, significantly reducing food waste and contributing to cost-saving measures.
- Weighed ingredients for accurate portion control.
Stay at Home Mum
07.2008 - 05.2014
Administrative Assistant
Robinsons International Removals Ltd
Basingstoke, Hampshire
01.1996 - 05.2008
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Organised appointment schedules to ensure efficient time management for team members. and maintained master calendar.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Streamlined office operations through implementation of procedure and policy improvements for enhanced workflow.
- Managed client communications by answering phones and corresponding through email.
- Coordinated client communications to ensure timely responses, fostering strong relationships and effective order tracking.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
- Completed daily billing, collections and reporting duties.
- Sustained high standards of office organisation to support operational efficiency and professional performance.
Education
GCSEs -
Brighton Hill Secondary School
Basingstoke, HAM01-1995
Skills
- Cash handling
- Till and cash handling
- Refund processing
- Return processing
- Sales assistance
- Customer Service
- Customer engagement
- Customer support
- Retail sales
- Retail service
- Product knowledge
- Upselling expertise
- Upselling skills
- Complaint resolution
- Safety compliance
- Inventory management
- Stock replenishment
- Visual merchandising
- Safety compliance
- Time management
- Multitasking efficiency
- Team collaboration
- Active listening
- Telephone skills
- Confident communicator
- Client building
- Salesmanship
- Patience and empathy
- Face-to-face selling
- Target achievement
- Return processing
- Target achievement
Certification
Food Hygiene & Safety certified
Safeguarding in Schools certified
Prevention awareness course in terrorism and extremism certified
Medical special diets procedure
Fire safety / fire and emergencies
Inclusion and diversity
moving and handling
Education catering nutrition
Interests
Timeline
Customer Sales Assistant
B&M Retail
11.2025 - Current
Catering Assistant
HC3S
05.2014 - 09.2025
Stay at Home Mum
07.2008 - 05.2014
Administrative Assistant
Robinsons International Removals Ltd
01.1996 - 05.2008
GCSEs -
Brighton Hill Secondary School